Site Essentials

Price Guide

1.PSTN Services

1.1

Reserved for future use

1.2

Charge

Cost

Paper Billing (Per Month Charge)

£10.00

Abortive Visit

£130.00

Out of minimum term ceasing service charge

£10.00

Engineering Charges where customer is deemed at fault:

 

Normal Working Day

Out of hours

Mon – Sat

Sundays & Bank

Holidays

Minimum Hours

1

2

2

Full Rate charges

Visit charge

£125.00

£175.00

£200.00

Plus per hour

£120.00

£180.00

£275.00

Supplementary charges

Visit charge

£90.00

£185.00

Plus per hour

£65.00

£165.00

1.3

Payment Processing Fee

Charge

Cost

Late payment processing fee

£15.00

Minimum Period

Charge

Cost

Within minimum term ceasing service charge

(Rental charge X number of months remaining) + £10.00

Service Care Level

Maintenance Level target fix times

Level 1

Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Thursday.

Level 2

Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.

Level 3

Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.

Level 4

Clear within 6 hours, any time of day, any day of the year.

Call charges

Charge formula= (Period of call) multiplied by (per second cost) + (per call cost) then rounded up to four decimal places

Period of call= Call period round up to the nearest whole second.

Per second cost=(Per minute cost as denoted in table below / 60) rounded up to four decimal places

Per Call Cost= Fixed fee per call as denoted in the table below

Destination

Per minute Charges

Per Call Charge

Afghanistan

0.42198

0

Afghanistan Mobile

0.42198

0

Albania

0.15938

0

Albania Mobile

0.4862

0

Algeria

0.09776

0

Algeria Algiers

0.09776

0

Algeria Mobile

0.6058

0

Algeria Mobile Other

0

0

American Samoa

0.07124

0

Andorra

0.0481

0

Andorra Mobile

0.26572

0

Angola

0.1339

0

Angola Mobile

0.1339

0

Anguilla

0.14014

0

Antigua & Barbuda

0

0

Antigua & Barbuda Mobile

0.18434

0

Argentina

0.0325

0

Argentina Buenos Aires

0.0325

0

Argentina Cordoba

0.0325

0

Argentina Mobile

0.2808

0

Armenia

0.2353

0

Armenia Mobile

0.27716

0

Armenia Yerevan

0.2353

0

Aruba

0.14092

0

Aruba Mobile

0

0

Ascension Island

2.2087

0

Australia

0.03718

0

Australia External Territories

0.03718

0

Australia Mobile

0.21268

0

Australia Mobile One

0.14053

0

Australia Satellite

0

0

Australia Special Services

0

0

Austria

0.03614

0

Austria 3G Mobile

0.0598

0

Austria A1 Mobilcom

0.0598

0

Austria Hutchison 3G Mobile

0.0598

0

Austria Max Mobil

0.0598

0

Austria Mobile

0.0598

0

Austria Mobile Connect

0.0598

0

Austria Mobile Other

0.46202

0

Austria Mobile Telering

0.0598

0

Austria Mobile Tetracall

0.0598

0

Austria Vienna

0.0598

0

Azerbaijan

0.32786

0

Azerbaijan Mobile

0.49686

0

Bahamas

0.17628

0

Bahamas Mobile

0.17628

0

Bahrain

0.06942

0

Bahrain Mobile

0.1209

0

Bangladesh

0.07696

0

Bangladesh Dhaka

0.07696

0

Bangladesh Mobile

0.06864

0

Barbados

0.15262

0

Barbados Mobile

0.15262

0

Belarus

1.32392

0

Belarus Mobile

0.42016

0

Belarus Other

0

0

Belgium

0.02912

0

Belgium Brussels

0.02912

0

Belgium Mobile

0.60216

0

Belgium Mobistar Mobile

0.08424

0

Belgium Orange Mobile

0.60216

0

Belgium Proximus Mobile

0.07488

0

Belgium Special Service

0

0

Belize

0.3523

0

Belize Belize City

0.3523

0

Belize Mobile

0

0

Benin

0.31928

0

Benin Mobile

0.33566

0

Bermuda

0.05486

0

Bhutan

0.14664

0

BLACKBERRY

0

0

Bolivia

0.17628

0

Bolivia Cochabamba

0.17628

0

Bolivia La Paz

0.17628

0

Bolivia Mobile

0.23868

0

Bosnia Herzegovina

0.18954

0

Bosnia Herzegovina Mobile

0.42718

0

Bosnia Herzegovina Sarajevo

0.18954

0

Botswana

0.0832

0

Botswana Mobile

0

0

Brazil

0.04212

0

Brazil Belo Horizonte

0.04212

0

Brazil Mobile

0.34346

0

Brazil Rio De Janeiro

0.026

0

Brazil Sao Paulo

0.04212

0

British Virgin Islands

0.33696

0

Brunei Darussalam

0.03094

0

Brunei Mobile

0

0

Bulgaria

0.09984

0

Bulgaria Mobile

0.66612

0

Bulgaria Mobile Other

0

0

Bulgaria Sofia

0.09984

0

Burkina Faso

0.31044

0

Burkina Faso Mobile

0.31044

0

Burundi

0.17602

0

Call Return

0.0494

0

Cambodia

0.065

0

Cambodia Mobile

0.06474

0

Cameroon

0.23348

0

Cameroon Mobile

0.35542

0

Cameroon Special Services

0

0

Canada

0.01612

0

Canada – Montreal

0.01612

0

Canada – Toronto

0.01612

0

Canada Other

0

0

Cape Verde Islands

0.22516

0

Cape Verde Mobile

0

0

Cayman Islands

0.08164

0

Cayman Islands Mobile

0

0

Central African Republic

0.52104

0

Central African Republic Special Services

0

0

Chad

0.208

0

Chad Mobile

0.39884

0

Chile

0.04212

0

Chile Audiotext

0.04212

0

Chile Mobile

0.29978

0

Chile Santiago

0.03406

0

China

0.04524

0

China Beijing

0.04524

0

China Mobile

0.04056

0

China Shanghai

0.04524

0

Colombia

0.16822

0

Colombia Barranquilla

0.16822

0

Colombia Bogota

0.16822

0

Colombia Cali

0.16822

0

Colombia Medellin

0.16822

0

Colombia Mobile

0.15054

0

Colombia Pereira

0.16822

0

Comoros & Mayotte

0

0

Congo

0.58396

0

Congo Democratic Republic

0.34112

0

Congo Democratic Republic (Premium)

0

0

Congo Democratic Republic Mobile

0.62842

0

Congo Democratic Republic Mobile Other

0

0

Congo Mobile

0

0

Congo Mobile Other

0

0

Cook Islands

1.13594

0

Costa Rica

0.03198

0

Costa Rica Mobile

0.12662

0

Croatia

0.0273

0

Croatia Mobile

0.43706

0

Cuba

1.55896

0

Cuba Guantanamo Bay

1.55896

0

Cyprus

0.02262

0

Cyprus Mobile

0.07956

0

Cyprus Mobile One

0

0

Czech Republic

0.04602

0

Czech Republic Mobile

0.45136

0

Czech Republic Mobile Other

0

0

Czech Republic Prague

0.04602

0

Denmark

0.0247

0

Denmark Copenhagen

0.0247

0

Denmark Mobile

0.09828

0

Denmark Mobile Other

0.09828

0

Diego Garcia

1.12658

0

Djibouti

0.53092

0

Djibouti Mobile

0.51584

0

Dominica

0.104

0

Dominica Mobile

0

0

Dominican Republic

0.04524

0

Dominican Republic Mobile

0.12948

0

East Timor

1.39256

0

Ecuador

0.16068

0

Ecuador Mobile

0.3315

0

Egypt

0.14742

0

Egypt Cairo

0.14742

0

Egypt Mobile

0.17342

0

El Salvador

0.3562

0

El Salvador Mobile

0.35438

0

Emsat Satellite System

6.9394

0

Equatorial Guinea

0.30992

0

Eritrea

0.38168

0

Estonia

0.0312

0

Estonia (PERSONAL NUMBER)

0

0

Estonia Mobile

0.46826

0

Estonia Mobile Other

0.46826

0

Ethiopia

0.37518

0

Ethiopia Addis Ababa

0.37518

0

Ethiopia Mobile

0.37492

0

Eurozone Tariff check

0

0

Falkland Islands

1.33328

0

Faroe Islands

0.08632

0

Faroe Islands Mobile

0.30888

0

Fiji

0.37518

0

Fiji Mobile

0

0

Finland

0.07462

0

Finland (PREMIUM)

0

0

Finland Helsinki

0.07462

0

Finland Mobile

0.10088

0

Finland Premium

0.10088

0

France

0.02054

0

France Mobile

0.07124

0

France Mobile One

0

0

France Mobile Other

0.63024

0

France Nice

0.02054

0

France Paris

0.02054

0

French Guyana

0.04316

0

French Guyana Mobile

0.2132

0

French Polynesia

0.4225

0

Gabon

0.53274

0

Gabon Mobile

0.57096

0

Gambia

0.71318

0

Gambia Mobile Other

0

0

Gamma Access

0

0

Gamma Audio Conferencing

0

0

Georgia

0.10738

0

Georgia Mobile

0.20592

0

Georgia Tblisi

0.10738

0

Germany

0.02236

0

Germany Berlin

0.02236

0

Germany D Mobilcom

0.02236

0

Germany Dusseldorf

0.02236

0

Germany Frankfurt

0.02236

0

Germany Hamburg

0.02236

0

Germany Hutchison 3G Mobile

0.17732

0

Germany International Dolphin Mobile

0.17732

0

Germany Mobile

0.17732

0

Germany Mobile D1 Net

0.17732

0

Germany Mobile D2 Net

0.17732

0

Germany Mobile E1 Net

0.17732

0

Germany Mobile E2 Net

0.17732

0

Germany Mobile Other

0.17732

0

Germany Munich

0.02236

0

Germany Personal Numbering

0

0

Germany Personal Numbers

0

0

Ghana

0.31928

0

Ghana Accra

0.31928

0

Ghana Mobile

0.33436

0

Gibraltar

0.06188

0

Gibraltar Mobile

0.30524

0

Greece

0.026

0

Greece Athens

0.026

0

Greece Mobile

0.12636

0

Greenland

0.7722

0

Greenland Mobile

0

0

Grenada

0.10426

0

Grenada Mobile

0

0

Guadeloupe

0.03848

0

Guadeloupe Mobile

0.17498

0

Guam

0.03484

0

Guatemala

0.26338

0

Guatemala Guatemala City

0.26338

0

Guatemala Mobile

0.22932

0

Guernsey

0.01

0

Guernsey Mobile

0.01

0

Guinea

0.63804

0

Guinea Bissau

0.4472

0

Guinea Bissau Mobile

0

0

Guinea Mobile

0

0

Guyana

0.42198

0

Guyana Mobile

0

0

Haiti

0.36348

0

Haiti Mobile

0.47294

0

Honduras

0.19942

0

Honduras Mobile

0.234

0

Hong Kong

0.03094

0

Hong Kong Mobile

0.01586

0

Hungary

0.02392

0

Hungary Budapest

0.0247

0

Hungary Mobile

0.09386

0

Iceland

0.03016

0

Iceland Mobile

0.10894

0

Iceland Mobile Other

0.1417

0

India

0.03302

0

India Bangalore

0.03302

0

India Bombay

0.03302

0

India Calcutta

0.03302

0

India Mobile

0.03302

0

India Mobile Other

0.03302

0

India New Delhi

0.03302

0

Indonesia

0.10686

0

Indonesia Jakarta

0.10686

0

Indonesia Mobile

0.117

0

Indonesia Surabaya

0.10686

0

Inmarsat a

7.08318

0

Inmarsat aero

5.65812

0

Inmarsat b

3.45774

0

Inmarsat hsd

9.3587

0

Inmarsat m

1.9578

0

Inmarsat m4

7.08318

0

Internet

0

0

Iran

0.09802

0

Iran Mobile

0.13286

0

Iran Tehran

0.09802

0

Iraq

0.26078

0

Iraq Baghdad

0.15119

0

Iraq Mobile

0

0

Ireland

0.02366

0

Ireland Dublin

0.02366

0

Ireland Mobile

0.23686

0

Ireland Mobile One

0

0

Ireland Mobile Other

0.41314

0

Iridium Satellite System

5.8435

0

Israel

0.02366

0

Israel Jerusalem

0.02366

0

Israel Mobile

0.0637

0

Israel Palestine

0.29042

0

Israel Tel Aviv

0.02366

0

Italy

0.0286

0

Italy Hutchison 3G Mobile

0.17212

0

Italy Milan

0.0286

0

Italy Mobile

0.59254

0

Italy Rome

0.0286

0

Italy Tim Mobile

0

0

Italy Vodafone Mobile

0

0

Ivory Coast

0.32318

0

Ivory Coast Abidjan

0.32318

0

Ivory Coast Mobile

0.4394

0

Ivory Coast Mobile Other

0

0

Ivory Coast Other

0

0

Jamaica

0.09698

0

Jamaica Mobile

0.33488

0

Japan

0.05434

0

Japan Mobile

0.1963

0

Japan Tokyo

0.05434

0

Jersey

0.01

0

Jersey Mobile

0

0

Jordan

0.15834

0

Jordan Mobile

0.20384

0

Kazakhstan

0.05252

0

Kazakhstan Mobile

0.1534

0

Kenya

0.1664

0

Kenya Mobile

0.1664

0

Kenya Mobile Other

0

0

Kenya Nairobi

0.1664

0

Kiribati

0.8242

0

Kuwait

0.18512

0

Kuwait Mobile

0.18226

0

Kyrgyzstan

0.20514

0

Kyrgyzstan Mobile

0.15652

0

Laos

0.05668

0

Latvia

0.10426

0

Latvia Mobile

0.10426

0

Latvia Mobile One

0

0

Latvia Mobile Other

0.85618

0

Lebanon

0.15496

0

Lebanon Mobile

0.2808

0

Lesotho

0.2717

0

Lesotho Mobile

0.3289

0

Liberia

0.61672

0

Liberia Mobile

0.61672

0

Libya

0.33488

0

Libya Mobile

0

0

Liechtenstein

0.11804

0

Liechtenstein Mobile

0.90428

0

Lithuania

0.0377

0

Lithuania (PERSONAL NUMBERS)

0

0

Lithuania Mobile

0.1092

0

Luxembourg

0.03224

0

Luxembourg Mobile

0.29146

0

Macau

0.05902

0

Macau Mobile

0

0

Macedonia

0.1833

0

Macedonia Mobile

0.55926

0

Madagascar

0.6305

0

Madagascar Mobile

0.68848

0

Malawi

0.12116

0

Malawi Mobile

0

0

Malaysia

0.02158

0

Malaysia Kuala Lampur

0.02262

0

Malaysia Mobile

0.04576

0

Maldives

1.19236

0

Maldives Mobile

0

0

Mali

0.33722

0

Mali Mobile

0

0

Malta

0.03822

0

Malta Mobile

0.14924

0

Marshall Islands

0.34684

0

Martinique

0.03848

0

Martinique Mobile

0.13156

0

Mauritania

0.67288

0

Mauritania Mobile

0

0

Mauritius

0.19188

0

Mauritius Mobile

0.19188

0

Mayotte

0

0

Mayotte Mobile

0

0

Mexico

0.04108

0

Mexico Mexico City

0.04108

0

Mexico Mobile

0

0

Micronesia

0.28288

0

Mobile Customer Services

0

0

Mobile Data

0

0

Mobile Video and Voicemail

0

0

Moldova

0.20644

0

Moldova Mobile

0.38766

0

Monaco

0.09854

0

Monaco Mobile

0.51376

0

Mongolia

0.0728

0

Mongolia Mobile

0

0

Montenegro

0

0

Montenegro Mobile

0

0

Montserrat

0.22074

0

Morocco

0.03614

0

Morocco Casablanca

0.03614

0

Morocco Mobile

0.58058

0

Morocco Rabat

0.03614

0

Mozambique

0.11752

0

Mozambique Mobile

0

0

Multi Media Message

0

0

Myanmar

0.45032

0

Namibia

0.08528

0

Namibia Mobile

0

0

Nauru

1.36708

0

Nepal

0.18018

0

Nepal Kathmandu

0.18018

0

Nepal Mobile

0.18772

0

Netherlands

0.03146

0

Netherlands Antilles

0.18746

0

Netherlands Antilles Mobile

0.19188

0

Netherlands Mobile

0.08996

0

Netherlands Mobile Other

0.1027

0

New Caledonia

0.3328

0

New Zealand

0.0273

0

New Zealand Auckland

0.0273

0

New Zealand Mobile

0.07436

0

Nicaragua

0.21502

0

Nicaragua Mobile

0.35516

0

Niger

0.30524

0

Niger Mobile

0.30784

0

Nigeria

0.13026

0

Nigeria Lagos

0.13026

0

Nigeria Mobile

0.15392

0

Nigeria Mobile Other

0

0

Nigeria Special Services

0

0

Niue

1.70924

0

no area

0

0

Norfolk Island

0

0

North Korea

0.9243

0

Northern Marianas

0.04498

0

Norway

0.02808

0

Norway Mobile

0.11908

0

Norway Mobile Other

0.23764

0

Norway Oslo

0.02808

0

O2 VoiceMail

0

0

O2 WAP

0

0

Oman

0.17628

0

Oman Mobile

0.17628

0

Operator Assistance

0

0

Pakistan

0.15613

0

Pakistan Mobile

0.15613

0

Palau

0.35646

0

Palestine

0

0

Palestine Mobile

0

0

Panama

0.08736

0

Panama Mobile

0.21502

0

Panama Panama City

0.08736

0

Papua New Guinea

0.96096

0

Paraguay

0.05694

0

Paraguay Mobile

0.1859

0

Peru

0.03276

0

Peru Lima

0.03276

0

Peru Mobile

0.1833

0

Peru Rural

0

0

Philippines

0.20176

0

Philippines Manila

0.20176

0

Philippines Mobile

0.26208

0

Poland

0.0351

0

Poland Mobile

0.10478

0

Poland Mobile Centernet

0

0

Poland Mobile Other

0.15418

0

Portugal

0.0351

0

Portugal Mobile

0.0962

0

Premium Rate SMS: Capped 12p

0

0

Premium Rate SMS: Capped 19p

0

0

Puerto Rico

0.01924

0

Qatar

0.24076

0

Qatar Mobile

0.2938

0

Reunion

0.1378

0

Reunion Mobile

0.1209

0

Ring Back

0

0

Romania

0.03718

0

Romania Bucharest

0.03718

0

Romania Mobile

0.11752

0

Romania Other

0

0

Russia

0.25272

0

Russia Major Cities

0

0

Russia Mobile

0.20592

0

Russia Mobile One

0

0

Russia Mobile Other

0

0

Russia Moscow

0.25272

0

Russia Overlay

0.25272

0

Russia St Petersburg

0.25272

0

Rwanda

0.25792

0

Rwanda Mobile

0

0

San Marino

0.03666

0

San Marino Mobile

0

0

Sao Tome & Principe

1.41674

0

Satelite Other

0

0

Saudi Arabia

0.13988

0

Saudi Arabia Jeddah

0.13988

0

Saudi Arabia Mobile

0.22308

0

Saudi Arabia Riyadh

0.13988

0

Senegal

0.2574

0

Senegal Dakar

0.2574

0

Senegal Mobile

0.71318

0

Serbia

0.18694

0

Serbia Mobile

0.53274

0

Seychelles

0.39286

0

Seychelles Mobile

0

0

Seychelles Special Services

0

0

Sierra Leone

0.68484

0

Sierra Leone Mobile

0.64974

0

Singapore

0.02158

0

Singapore Mobile

0.02522

0

Slovakia

0.03406

0

Slovakia Bratislava

0.03406

0

Slovakia Mobile

0.23608

0

Slovenia

0.03484

0

Slovenia Mobile

0.16822

0

Slovenia Mobile Other

0.60476

0

Solomon Islands

1.4742

0

Somalia

0.74152

0

Somalia Mobile

0

0

South Africa

0.05876

0

South Africa Cape Town

0.05876

0

South Africa Johannesburg

0.05876

0

South Africa Mobile

0.18694

0

South Africa Mobile One

0

0

South Africa Mobile Other

0

0

South Africa Special Services

0

0

South Korea

0.02522

0

South Korea Mobile

0.05174

0

South Korea Seoul

0.02522

0

South Sudan

0

0

Spain

0.03276

0

Spain Madrid

0.03276

0

Spain Mobile

0.117

0

Spain Mobile One

0

0

Spain Special Services

0.03276

0

Sri Lanka

0.20488

0

Sri Lanka Colombo

0.20488

0

Sri Lanka Mobile

0.19734

0

St. Helena

1.65672

0

St. Kitts & Nevis

0.12506

0

St. Kitts & Nevis Mobile

0

0

St. Lucia

0.10322

0

St. Lucia Mobile

0

0

St. Martin

0

0

St. Pierre & Miquelon

0.2535

0

St. Pierre & Miquelon Mobile

0

0

St. Vincent & Grenadines

0.1547

0

St. Vincent & Grenadines Mobile

0

0

Sudan

0.21502

0

Sudan Mobile

0

0

Suriname

0.21086

0

Suriname Mobile

0

0

Swaziland

0.08606

0

Swaziland Mobile

0

0

Sweden

0.02158

0

Sweden Mobile

0.0754

0

Sweden Telia Mobile

0.0754

0

Switzerland

0.03094

0

Switzerland Geneva

0.02158

0

Switzerland Mobile

0.19032

0

Switzerland Mobile One

0

0

Switzerland Mobile Other

0.62608

0

Switzerland Premium

0

0

Switzerland Zurich

0.02158

0

Syria

0.16822

0

Syria Mobile

0.26026

0

Taiwan

0.03406

0

Taiwan Mobile

0.1703

0

Taiwan Taipei

0.03406

0

Tajikistan

0.2171

0

Tajikistan Mobile

0

0

Tanzania

0.37492

0

Tanzania Dar Es Salaam

0.37492

0

Tanzania Mobile

0.37492

0

Thailand

0.05148

0

Thailand Bangkok

0.05148

0

Thailand Mobile

0.05226

0

Thuraya Satellite System

0

0

Togo

0.58838

0

Tokelau

1.89722

0

Tonga

0.58162

0

Trinidad & Tobago

0.12454

0

Trinidad & Tobago Mobile

0

0

Tunisia

0.61672

0

Tunisia Mobile

0.61672

0

Turkey

0.03614

0

Turkey Ankara

0.03614

0

Turkey Istanbul

0.03614

0

Turkey Izmir

0.03614

0

Turkey Mobile

0.1937

0

Turkey Mobile Other

0.74152

0

Turkmenistan

0.16952

0

Turks & Caicos Island Mobile

0

0

Turks & Caicos Islands

0.14326

0

Tuvalu

0.78832

0

Uganda

0.15964

0

Uganda Mobile

0.17758

0

UIFS Universal International Freephone

0

0

UK Blind and Disabled Directory Enquiries

0

0

UK BT Click

0.02366

0

UK BT One

0

0

UK Directory Enquiries 01

0

0

UK Directory Enquiries 02

0

0

UK Directory Enquiries 03

0

0

UK Directory Enquiries 04

0

0

UK Directory Enquiries 05

0.6591

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UK Directory Enquiries 06

0.72553

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UK Directory Enquiries 07

0.92469

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UK Directory Enquiries 08

1.05742

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UK Directory Enquiries 09

1.32288

0

UK Directory Enquiries 10

1.58847

0

UK Directory Enquiries 100

2.1268

1.77216

UK Directory Enquiries 101

0

0

UK Directory Enquiries 102

0

0

UK Directory Enquiries 104

0.9113

0.62088

UK Directory Enquiries 11

1.65477

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UK Directory Enquiries 12

1.98679

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UK Directory Enquiries 13

2.11952

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UK Directory Enquiries 131

2.06232

2.5506

UK Directory Enquiries 14

0.31551

0.35256

UK Directory Enquiries 144

0.39351

0.32916

UK Directory Enquiries 15

0

0.39156

UK Directory Enquiries 150

0.32708

1.0452

UK Directory Enquiries 16

0.58799

0.45864

UK Directory Enquiries 17

0

0.52416

UK Directory Enquiries 18

1.77528

1.85172

UK Directory Enquiries 19

0

1.98432

UK Directory Enquiries 20

0

0

UK Directory Enquiries 21

0

2.25108

UK Directory Enquiries 22

3.07073

2.64888

UK Directory Enquiries 23

0.52637

0.26208

UK Directory Enquiries 24

0

0

UK Directory Enquiries 25

0.26078

0.32916

UK Directory Enquiries 26

0.39351

0.32916

UK Directory Enquiries 27

0.12805

0.46176

UK Directory Enquiries 28

0.11479

0.6474

UK Directory Enquiries 29

0.79183

1.32444

UK Directory Enquiries 30

0.39351

1.989

UK Directory Enquiries 31

0

0

UK Directory Enquiries 32

0.11479

0.50856

UK Directory Enquiries 33

0.26078

0.64116

UK Directory Enquiries 34

0

0

UK Directory Enquiries 35

0

0

UK Directory Enquiries 36

0.19435

0.16224

UK Directory Enquiries 37

0.23426

0.32916

UK Directory Enquiries 38

0.77857

1.31196

UK Directory Enquiries 39

0.99099

0

UK Directory Enquiries 40

0.26078

0.25584

UK Directory Enquiries 41

0

0

UK Directory Enquiries 42

0.10153

0.78

UK Directory Enquiries 43

0.26078

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UK Directory Enquiries 44

0

0

UK Directory Enquiries 45

0

0

UK Directory Enquiries 46

0.11479

0.5148

UK Directory Enquiries 47

1.05742

0.66144

UK Directory Enquiries 48

0.26078

0.65364

UK Directory Enquiries 49

0.6591

0.65364

UK Directory Enquiries 50

0

0.41496

UK Directory Enquiries 51

1.98679

1.9812

UK Directory Enquiries 52

0

0

UK Directory Enquiries 53

0

0

UK Directory Enquiries 54

0.06162

0.39468

UK Directory Enquiries 55

0.24752

0.2418

UK Directory Enquiries 56

0

0

UK Directory Enquiries 57

0

0

UK Directory Enquiries 58

0

2.50536

UK Directory Enquiries 59

0

2.5818

UK Directory Enquiries 60

0

0

UK Directory Enquiries 61

0

0

UK Directory Enquiries 62

0

0

UK Directory Enquiries 64

0

0

UK Directory Enquiries 65

0.12805

2.65356

UK Directory Enquiries 66

0

0

UK Directory Enquiries 67

0

0

UK Directory Enquiries 68

0.18109

0.6474

UK Directory Enquiries 69

0.99099

1.98744

UK Directory Enquiries 70

0.30056

0.52728

UK Directory Enquiries 71

0.18109

0.52728

UK Directory Enquiries 72

0.18109

0.78

UK Directory Enquiries 73

0.30069

0.78

UK Directory Enquiries 74

0

0

UK Directory Enquiries 75

0

0

UK Directory Enquiries 76

1.98679

0.99216

UK Directory Enquiries 77

0

0

UK Directory Enquiries 78

0.40677

0.78

UK Directory Enquiries 79

0

0

UK Directory Enquiries 80

0

0

UK Directory Enquiries 81

0.15457

0.59436

UK Directory Enquiries 82

0

0

UK Directory Enquiries 83

1.05742

1.05924

UK Directory Enquiries 84

0.18109

0.9126

UK Directory Enquiries 85

1.58847

1.98744

UK Directory Enquiries 86

0.24752

0.9126

UK Directory Enquiries 87

0

0

UK Directory Enquiries 88

0

0

UK Directory Enquiries 89

0

0

UK Directory Enquiries 90

0.55289

0.31512

UK Directory Enquiries 91

0.18109

1.0452

UK Directory Enquiries 92

0.24752

1.0452

UK Directory Enquiries 93

0.32721

0.9126

UK Directory Enquiries 94

0.32708

1.0452

UK Directory Enquiries 95

0

0

UK Directory Enquiries 96

0.52637

0.78

UK Directory Enquiries 97

0

0

UK Directory Enquiries 98

3.52222

2.87196

UK Directory Enquiries 99

0

0

UK Emergency Services

0.0117

1.23006

UK Emergency Services (hearing-impaired)

0

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UK Fixed Fee 0

0

0.12623

UK Fixed Fee 1

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0.31382

UK Fixed Fee 10

0.00559

0.2652

UK Fixed Fee 11

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0.76921

UK Fixed Fee 12

0

0.97084

UK Fixed Fee 13

0

1.28505

UK Fixed Fee 14

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1.15492

UK Fixed Fee 15

0.00559

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UK Fixed Fee 16

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0.18824

UK Fixed Fee 17

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0.25337

UK Fixed Fee 18

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0.44538

UK Fixed Fee 19

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0.51051

UK Fixed Fee 2

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0.63154

UK Fixed Fee 20

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0.57408

UK Fixed Fee 21

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1.9279

UK Fixed Fee 24

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1.02635

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1.54219

UK Fixed Fee 26

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1.60576

UK Fixed Fee 27

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1.67076

UK Fixed Fee 28

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UK Fixed Fee 29

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UK Fixed Fee 3

0.00559

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UK Fixed Fee 30

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UK Fixed Fee 31

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0.1911

UK Fixed Fee 32

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UK Fixed Fee 36

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0.61191

UK Fixed Fee 6

0.00559

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UK Fixed Fee 8

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0.1794

UK Fixed Fee 9

0.00559

0.4758

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UK FW7 Rate – Voice & Data

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UK Information Services

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UK International Operator

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UK Internet Services g3

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UK Internet Services g4

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UK Internet Services g5

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UK Internet Services i1

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UK Internet Services i30

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UK Internet Services i5

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UK Internet Services i8

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UK Internet Services i9

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UK Local Special Services

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UK Messaging Services C

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UK Mobile BT Fusion

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UK Mobile Cable and Wireless

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UK Mobile Hutchison 3G

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UK Mobile Magrathea

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UK Mobile O2

0.045

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UK Mobile Opal

0.03211

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UK Mobile Orange

0.045

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UK Mobile Other

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UK Mobile shortcode 0

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UK Mobile shortcode 1

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UK Mobile shortcode 10

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UK Mobile shortcode 100

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UK Mobile shortcode 103

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UK Mobile shortcode 104

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UK Mobile shortcode 105

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UK Mobile shortcode 106

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UK Mobile shortcode 107

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UK Mobile shortcode 108

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UK Mobile shortcode 109

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UK Mobile shortcode 11

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UK Mobile shortcode 110

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UK Mobile shortcode 111

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UK Mobile shortcode 112

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UK Mobile shortcode 114

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UK Mobile shortcode 115

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UK Mobile shortcode 116

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UK Mobile shortcode 117

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UK Mobile shortcode 118

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UK Mobile shortcode 12

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UK Mobile shortcode 13

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UK Mobile shortcode 14

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UK Mobile Shortcode 1471

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UK Mobile shortcode 15

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UK Mobile shortcode 16

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UK Mobile shortcode 17

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UK Mobile shortcode 18

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UK Mobile shortcode 19

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UK Mobile shortcode 20

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UK Mobile shortcode 21

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UK Mobile shortcode 22

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UK Mobile shortcode 23

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UK Mobile shortcode 24

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UK Mobile shortcode 25

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UK Mobile shortcode 26

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UK Mobile shortcode 27

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UK Mobile shortcode 28

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UK Mobile shortcode 29

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UK Mobile shortcode 3

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UK Mobile shortcode 30

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UK Mobile shortcode 31

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UK Mobile shortcode 32

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UK Mobile shortcode 33

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UK Mobile shortcode 34

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UK Mobile shortcode 35

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UK Mobile shortcode 36

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UK Mobile shortcode 37

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UK Mobile shortcode 38

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UK Mobile shortcode 39

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UK Mobile shortcode 4

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UK Mobile shortcode 40

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UK Mobile shortcode 41

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UK Mobile shortcode 42

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UK Mobile shortcode 43

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UK Mobile shortcode 44

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UK Mobile shortcode 45

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UK Mobile shortcode 46

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UK Mobile shortcode 47

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UK Mobile shortcode 49

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UK Mobile shortcode 5

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UK Mobile shortcode 50

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UK Mobile shortcode 51

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UK Mobile shortcode 52

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UK Mobile shortcode 53

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UK Mobile shortcode 54

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UK Mobile shortcode 55

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UK Mobile shortcode 56

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UK Mobile shortcode 57

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UK Mobile shortcode 58

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UK Mobile shortcode 59

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UK Mobile shortcode 6

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UK Mobile shortcode 60

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UK Mobile shortcode 61

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UK Mobile shortcode 62

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UK Mobile shortcode 63

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UK Mobile shortcode 64

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UK Mobile shortcode 65

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UK Mobile shortcode 66

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UK Mobile shortcode 67

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UK Mobile shortcode 68

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UK Mobile shortcode 69

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UK Mobile shortcode 7

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UK Mobile shortcode 70

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UK Mobile shortcode 71

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UK Mobile shortcode 72

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UK Mobile shortcode 73

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UK Mobile shortcode 74

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UK Mobile shortcode 75

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UK Mobile shortcode 76

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UK Mobile shortcode 77

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UK Mobile shortcode 78

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UK Mobile shortcode 8

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UK Mobile shortcode 80

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UK Mobile shortcode 81

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UK Mobile shortcode 82

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UK Mobile shortcode 83

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UK Mobile shortcode 86

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UK Mobile shortcode 88

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UK Mobile shortcode 90

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UK Mobile shortcode 91

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UK Mobile shortcode 92

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UK Mobile shortcode 94

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UK Mobile shortcode 95

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UK Mobile shortcode 96

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UK Mobile shortcode 97

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UK Mobile shortcode 98

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UK Mobile shortcode 99

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UK Mobile Shortcode Conference

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UK Mobile Shortcode RAC

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UK Mobile Shortcode Roadwatch

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UK Mobile Shortcode Scoot

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UK Mobile T Mobile

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UK Mobile Virgin

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UK Mobile Virtual 1

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UK Mobile Vodafone

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UK Mobile Voice and Data

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UK Multi Media Services 1

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UK National Non Geographic

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UK National Operator

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UK National Special Services

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UK NGCS SC001

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UK NGCS SC002

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UK NGCS SC043

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UK NGCS SC044

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UK NGCS SC045

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UK NGCS SC046

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UK NGCS SC047

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UK NGCS SC048

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UK NGCS SC062

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UK NGCS SC064

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UK NGCS SC066

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UK NGCS SC067

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UK NGCS SC068

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UK NGCS SC069

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UK NGCS SC074

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UK NGCS SC075

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UK NGCS SC077

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UK NGCS SC079

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UK NGCS SC080

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UK Pagers & Voice Messaging

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UK Personal Numbering D

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1.19782

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1.1219

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1.25307

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1.27413

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1.44365

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1.57651

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1.84249

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0.08463

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0.38285

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UK Premium Rate P3

1.34472

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UK Premium Rate P30

0.73021

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0.18941

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UK Premium Rate P32

0.25272

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1.6367

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UK Premium Rate P34

0.77051

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UK Premium Rate P35

0.64168

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UK Premium Rate P36

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0.57551

UK Premium Rate P37

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UK Premium Rate P38

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UK Premium Rate P4

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UK Premium Rate P40

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UK Premium Rate P41

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UK Premium Rate P5

0.69459

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UK Premium Rate P6

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UK Premium Rate P7

0.8372

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UK Premium Rate P8

1.00906

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UK Special Services g10

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UK Special Services g11

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UK Special Services g12

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0.05746

0

UK Special Services g2

0.05356

0

UK Special Services g20

0.08918

0

UK Special Services g21

0.0143

0

UK Special Services g22

0.02054

0

UK Special Services g23

0.12389

0

UK Special Services g24

0.06461

0.06175

UK Special Services g25

0.13104

0.12883

UK Special Services g26

0.0715

0

UK Special Services g27

0.03562

0

UK Special Services g28

0.05031

0

UK Special Services g7

0.17784

0

UK Special Services g8

0.02821

0

UK Special Services g9

0.04173

0

UK Timeline

0

0

UK WAP

0

0

UK Wi Fi Services 1

0.05265

0

UK Wi Fi Services 2

0.05213

0

UK Wi Fi Services 3

0.04394

0

UK Wi Fi Services 4

0.05213

0

UK Wi Fi Services 5

0.05265

0

UK Wi Fi Services 6

0.05213

0

Ukraine

0.1469

0

Ukraine Kiev

0.1469

0

Ukraine Mobile

0.26182

0

United Arab Emirates

0.26572

0

United Arab Emirates Mobile

0.26026

0

Uruguay

0.08554

0

Uruguay Mobile

0

0

US Virgin Islands

0.03328

0

USA

0.01924

0

USA Alaska

0.05902

0

USA Freephone

0.01924

0

USA Hawaii

0.05902

0

USA New York

0.01924

0

Uzbekistan

0.11154

0

Uzbekistan Mobile

0

0

Vanuatu

0.63622

0

Venezuela

0.02262

0

Venezuela Caracas

0.02262

0

Venezuela Mobile

0.41002

0

Vietnam

0.06292

0

Vietnam Hanoi

0.06292

0

Vietnam Ho Chi Minh City

0.06292

0

Vietnam Mobile

0.06266

0

Voicemail Retrieval

0

0

Wallis & Futuna

1.26334

0

WAP

0

0

Western Samoa

0.72254

0

Yemen

0.23556

0

Yemen Mobile

0

0

Zambia

0.10894

0

Zambia Lusaka

0.10894

0

Zambia Mobile

0

0

Zimbabwe

0.1534

0

Zimbabwe Harare

0.1534

0

Zimbabwe Mobile

0.6942

0

2. Broadband Services

2.1

Broadband allowances

All fixed line broadband services include unlimited data

2.2

Extra Usage Charges

There are no fixed line broadband extra usage charges as all broadband includes unlimited data

None return of managed routers

Charge

Cost

Mikrotik 2004

£600.00

Mikrotik 4011

£200.00

Any Technicolor

£50.00

Any Cisco

£500

 

2.3

Price of equipment

Charge is shown on the order form

Charge for none faulty equipment returned to Catalyst AMC:

Charge

Cost

Replacement of none faulty equipment

Full cost of new device

Any Cisco

£500

 

2.4

Charge

Cost

Paper Billing (Per Month Charge)

£10.00

Abortive Visit

£130.00

Out of minimum term ceasing service charge

£10.00

 

Engineering Charges where customer is deemed at fault

 

Normal Working Day 

Out of hours

Mon – Sat

Sundays & Bank

Holidays

Minimum Hours

1

2

2

Full Rate charges

Visit charge

£125.00

£175.00

£200.00

Plus per hour

£120.00

£180.00

£275.00

Supplementary charges

Visit charge

£90.00

£185.00

Plus per hour

£65.00

£165.00

 

Broadband IP charges:

Charge

Cost

Per IP

£2.00

 

2.5 regrade charge:

Charge

Cost

Regrade

£10.00

 

2.6 Business Care

Charge

Cost

Business Care (per month)

£20.00

3. Horizon Services

3.1

Equipment charges

Cisco MPP 6851

£124.51

Cisco MPP 8841

149.50

Cisco MPP 8851

192.19

Cisco MPP 8861

214.85

Cisco ATA 192

 £65.33

Cisco SPA 122

 £66.30

Cisco MPP 7832 Conference Unit

 £404.17

Cisco MPP 7832 Power Supply Set

 £78.65

Cisco MPP 6800 Series Power Supply

 £15.60

Cisco MPP 8800 Series Power Supply

 £24.05

Cisco MPP 8800 Series Expansion Module

 £214.17

Cisco PA100 power supply

 £9.62

Plantronics Blackwire 5220 USB

 £74.75

Poly Voyager 5200 Bluetooth Headset

 £112.72

Poly Voyager 6200 UC Bluetooth Headset

 £149.50

Poly Voyager 8200 UC  Bluetooth Headset

 £240.96

Poly Voyager Focus UC Bluetooth Headset

 £177.85

Poly Savi 8220 Headset

 £290.39

Polycom VVX 150

 £71.50

Polycom VVX 250

 £118.95

Polycom VVX 310

 £110.11

Polycom VVX 450

 £149.50

Polycom VVX 500

 £188.76

Polycom VVX 600

 £234.88

Polycom VVX 450 Expansion Module

 £214.96

Polycom VVX Colour Expansion Module

 £212.42

Polycom VVX Monochrome Expansion Module

 £102.31

 

Feature boltons charges

Per month charge

Cost

Horizon Collaborate

£4.42

Call Queue Group User

£2.25

Receptionist Console – per receptionist

£26.25

Horizon Integrator

£0.75

Horizon Integrator – CRM

£3.75

Horizon Integrator – Bullhorn

£3.75

Horizon Integrator – EMIS

£3.75

Horizon TAPI Driver

£3.00

Horizon Desktop Softphone – PC

£2.25

Horizon Desktop Softphone – Mac

£2.25

Horizon Smartphone App – Android

£2.25

Horizon Smartphone App – iOS

£2.25

Connect

4.5

 

3.2 out of bundle charges

Charge Per Minute

 PeakPPM

Per Charge Call

Afghanistan

0.42198

0

Afghanistan Mobile

0.42198

0

Albania

0.15938

0

Albania Mobile

0.4862

0

Algeria

0.09776

0

Algeria Algiers

0.09776

0

Algeria Mobile

0.6058

0

Algeria Mobile Other

0

0

American Samoa

0.07124

0

Andorra

0.0481

0

Andorra Mobile

0.26572

0

Angola

0.1339

0

Angola Mobile

0.1339

0

Anguilla

0.14014

0

Antigua & Barbuda

0

0

Antigua & Barbuda Mobile

0.18434

0

Argentina

0.0325

0

Argentina Buenos Aires

0.0325

0

Argentina Cordoba

0.0325

0

Argentina Mobile

0.2808

0

Armenia

0.2353

0

Armenia Mobile

0.27716

0

Armenia Yerevan

0.2353

0

Aruba

0.14092

0

Aruba Mobile

0

0

Ascension Island

2.2087

0

Australia

0.03718

0

Australia External Territories

0.03718

0

Australia Mobile

0.21268

0

Australia Mobile One

0.14053

0

Australia Satellite

0

0

Australia Special Services

0

0

Austria

0.03614

0

Austria 3G Mobile

0.0598

0

Austria A1 Mobilcom

0.0598

0

Austria Hutchison 3G Mobile

0.0598

0

Austria Max Mobil

0.0598

0

Austria Mobile

0.0598

0

Austria Mobile Connect

0.0598

0

Austria Mobile Other

0.46202

0

Austria Mobile Telering

0.0598

0

Austria Mobile Tetracall

0.0598

0

Austria Vienna

0.03614

0

Azerbaijan

0.32786

0

Azerbaijan Mobile

0.49686

0

Bahamas

0.17628

0

Bahamas Mobile

0.17628

0

Bahrain

0.06942

0

Bahrain Mobile

0.1209

0

Bangladesh

0.07696

0

Bangladesh Dhaka

0.07696

0

Bangladesh Mobile

0.06864

0

Barbados

0.15262

0

Barbados Mobile

0.15262

0

Belarus

1.32392

0

Belarus Mobile

0.42016

0

Belarus Other

0

0

Belgium

0.02912

0

Belgium Brussels

0.02912

0

Belgium Mobile

0.60216

0

Belgium Mobistar Mobile

0.08424

0

Belgium Orange Mobile

0.60216

0

Belgium Proximus Mobile

0.07488

0

Belgium Special Service

0

0

Belize

0.3523

0

Belize Belize City

0.3523

0

Belize Mobile

0

0

Benin

0.31928

0

Benin Mobile

0.33566

0

Bermuda

0.05486

0

Bhutan

0.14664

0

BLACKBERRY

0

0

Bolivia

0.17628

0

Bolivia Cochabamba

0.17628

0

Bolivia La Paz

0.17628

0

Bolivia Mobile

0.23868

0

Bosnia Herzegovina

0.18954

0

Bosnia Herzegovina Mobile

0.42718

0

Bosnia Herzegovina Sarajevo

0.18954

0

Botswana

0.0832

0

Botswana Mobile

0

0

Brazil

0.04212

0

Brazil Belo Horizonte

0.04212

0

Brazil Mobile

0.34346

0

Brazil Rio De Janeiro

0.026

0

Brazil Sao Paulo

0.04212

0

British Virgin Islands

0.33696

0

Brunei Darussalam

0

0

Brunei Mobile

0

0

Bulgaria

0.09984

0

Bulgaria Mobile

0.66612

0

Bulgaria Mobile Other

0

0

Bulgaria Sofia

0.09984

0

Burkina Faso

0.31044

0

Burkina Faso Mobile

0.31044

0

Burundi

0.17602

0

Call Return

0

0

Cambodia

0.065

0

Cambodia Mobile

0.06474

0

Cameroon

0.23348

0

Cameroon Mobile

0.35542

0

Cameroon Special Services

0

0

Canada

0.01612

0

Canada – Montreal

0.01612

0

Canada – Toronto

0.01612

0

Canada Other

0

0

Cape Verde Islands

0.22516

0

Cape Verde Mobile

0

0

Cayman Islands

0.08164

0

Cayman Islands Mobile

0

0

Central African Republic

0.52104

0

Central African Republic Special Services

0

0

Chad

0.208

0

Chad Mobile

0.39884

0

Chile

0.04212

0

Chile Audiotext

0.04212

0

Chile Mobile

0.29978

0

Chile Santiago

0.03406

0

China

0.04524

0

China Beijing

0.04524

0

China Mobile

0.04056

0

China Shanghai

0.04524

0

Colombia

0.16822

0

Colombia Barranquilla

0.16822

0

Colombia Bogota

0.16822

0

Colombia Cali

0.16822

0

Colombia Medellin

0.16822

0

Colombia Mobile

0.15054

0

Colombia Pereira

0.16822

0

Comoros & Mayotte

0

0

Congo

0.58396

0

Congo Democratic Republic

0.34112

0

Congo Democratic Republic (Premium)

0

0

Congo Democratic Republic Mobile

0.62842

0

Congo Democratic Republic Mobile Other

0

0

Congo Mobile

0

0

Congo Mobile Other

0

0

Cook Islands

1.13594

0

Costa Rica

0.03198

0

Costa Rica Mobile

0.12662

0

Croatia

0.0273

0

Croatia Mobile

0.43706

0

Cuba

1.55896

0

Cuba Guantanamo Bay

1.55896

0

Cyprus

0.02262

0

Cyprus Mobile

0.07956

0

Cyprus Mobile One

0

0

Czech Republic

0.04602

0

Czech Republic Mobile

0.45136

0

Czech Republic Mobile Other

0

0

Czech Republic Prague

0.04602

0

Denmark

0.0247

0

Denmark Copenhagen

0.0247

0

Denmark Mobile

0.09828

0

Denmark Mobile Other

0.09828

0

Diego Garcia

1.12658

0

Djibouti

0.53092

0

Djibouti Mobile

0.51584

0

Dominica

0.104

0

Dominica Mobile

0

0

Dominican Republic

0.04524

0

Dominican Republic Mobile

0.12948

0

East Timor

1.39256

0

Ecuador

0.16068

0

Ecuador Mobile

0.3315

0

Egypt

0.14742

0

Egypt Cairo

0.14742

0

Egypt Mobile

0.17342

0

El Salvador

0.3562

0

El Salvador Mobile

0.35438

0

Emsat Satellite System

6.9394

0

Equatorial Guinea

0.30992

0

Eritrea

0.38168

0

Estonia

0.0312

0

Estonia (PERSONAL NUMBER)

0

0

Estonia Mobile

0.46826

0

Estonia Mobile Other

0.46826

0

Ethiopia

0.37518

0

Ethiopia Addis Ababa

0.37518

0

Ethiopia Mobile

0.37492

0

Eurozone Tariff check

0

0

Falkland Islands

1.33328

0

Faroe Islands

0.08632

0

Faroe Islands Mobile

0.30888

0

Fiji

0.37518

0

Fiji Mobile

0

0

Finland

0.07462

0

Finland (PREMIUM)

0

0

Finland Helsinki

0.07462

0

Finland Mobile

0.10088

0

Finland Premium

0.10088

0

France

0.02054

0

France Mobile

0.07124

0

France Mobile One

0

0

France Mobile Other

0.63024

0

France Nice

0.02054

0

France Paris

0.02054

0

France Special Services

0

0

French Guyana

0.04316

0

French Guyana Mobile

0.2132

0

French Polynesia

0.4225

0

Gabon

0.53274

0

Gabon Mobile

0.57096

0

Gambia

0.71318

0

Gambia Mobile Other

0

0

Gamma Access

0

0

Gamma Access

0

0

Gamma Audio Conferencing

0

0

Georgia

0.10738

0

Georgia Mobile

0.20592

0

Georgia Tblisi

0.10738

0

Germany

0.02236

0

Germany Berlin

0.02236

0

Germany D Mobilcom

0.17732

0

Germany Dusseldorf

0.02236

0

Germany Frankfurt

0.02236

0

Germany Hamburg

0.02236

0

Germany Hutchison 3G Mobile

0.17732

0

Germany International Dolphin Mobile

0.17732

0

Germany Mobile

0.17732

0

Germany Mobile D1 Net

0.17732

0

Germany Mobile D2 Net

0.17732

0

Germany Mobile E1 Net

0.17732

0

Germany Mobile E2 Net

0.17732

0

Germany Mobile Other

0.17732

0

Germany Munich

0.02236

0

Germany Personal Numbering

0

0

Germany Personal Numbers

0

0

Ghana

0.31928

0

Ghana Accra

0.31928

0

Ghana Mobile

0.33436

0

Gibraltar

0.06188

0

Gibraltar Mobile

0.30524

0

Greece

0.026

0

Greece Athens

0.026

0

Greece Mobile

0.12636

0

Greenland

0.7722

0

Greenland Mobile

0

0

Grenada

0.10426

0

Grenada Mobile

0

0

Guadeloupe

0.03848

0

Guadeloupe Mobile

0.17498

0

Guam

0.03484

0

Guatemala

0.26338

0

Guatemala Guatemala City

0.26338

0

Guatemala Mobile

0.22932

0

Guernsey

0

0

Guernsey Mobile

0

0

Guinea

0.63804

0

Guinea Bissau

0.4472

0

Guinea Bissau Mobile

0

0

Guinea Mobile

0

0

Guyana

0.42198

0

Guyana Mobile

0

0

Haiti

0.36348

0

Haiti Mobile

0.47294

0

Honduras

0.19942

0

Honduras Mobile

0.234

0

Hong Kong

0.03094

0

Hong Kong Mobile

0.01586

0

Hungary

0.02392

0

Hungary Budapest

0.0247

0

Hungary Mobile

0.09386

0

Iceland

0.03016

0

Iceland Mobile

0.10894

0

Iceland Mobile Other

0.1417

0

India

0.03302

0

India Bangalore

0.03302

0

India Bombay

0.03302

0

India Calcutta

0.03302

0

India Mobile

0.03302

0

India Mobile

0

0

India Mobile Other

0.03302

0

India New Delhi

0.03302

0

Indonesia

0.10686

0

Indonesia Jakarta

0.10686

0

Indonesia Mobile

0.117

0

Indonesia Surabaya

0.10686

0

Inmarsat a

9.3587

0

Inmarsat aero

5.65812

0

Inmarsat b

3.45774

0

Inmarsat hsd

9.3587

0

Inmarsat m

1.9578

0

Inmarsat m4

7.08318

0

Internet

0

0

Iran

0.09802

0

Iran Mobile

0.13286

0

Iran Tehran

0.09802

0

Iraq

0.26078

0

Iraq Baghdad

0.15119

0

Iraq Mobile

0

0

Ireland

0.02366

0

Ireland Dublin

0.02366

0

Ireland Mobile

0.23686

0

Ireland Mobile One

0

0

Ireland Mobile Other

0.41314

0

Iridium Satellite System

5.8435

0

Israel

0.02366

0

Israel Jerusalem

0.02366

0

Israel Mobile

0.0637

0

Israel Palestine

0.29042

0

Israel Tel Aviv

0.02366

0

Italy

0.1492

0

Italy Hutchison 3G Mobile

0.17212

0

Italy Milan

0.1492

0

Italy Mobile

0.59254

0

Italy Rome

0.1492

0

Italy Tim Mobile

0

0

Italy Vodafone Mobile

0

0

Ivory Coast

0.32318

0

Ivory Coast Abidjan

0.32318

0

Ivory Coast Mobile

0.4394

0

Ivory Coast Mobile Other

0

0

Ivory Coast Other

0

0

Jamaica

0.09698

0

Jamaica Mobile

0.33488

0

Japan

0.05434

0

Japan Mobile

0.1963

0

Japan Tokyo

0.05434

0

Jersey

0

0

Jersey Mobile

0

0

Jordan

0.15834

0

Jordan Mobile

0.20384

0

Kazakhstan

0.05252

0

Kazakhstan Mobile

0.1534

0

Kenya

0.1664

0

Kenya Mobile

0.1664

0

Kenya Mobile Other

0

0

Kenya Nairobi

0.1664

0

Kiribati

0.8242

0

Kuwait

0.18512

0

Kuwait Mobile

0.18226

0

Kyrgyzstan

0.20514

0

Kyrgyzstan Mobile

0.15652

0

Laos

0.05668

0

Latvia

0.10426

0

Latvia Mobile

0.10426

0

Latvia Mobile One

0

0

Latvia Mobile Other

0.85618

0

Lebanon

0.15496

0

Lebanon Mobile

0.2808

0

Lesotho

0.2717

0

Lesotho Mobile

0.3289

0

Liberia

0.61672

0

Liberia Mobile

0.61672

0

Libya

0.33488

0

Libya Mobile

0

0

Liechtenstein

0.11804

0

Liechtenstein Mobile

0.90428

0

Lithuania

0.0377

0

Lithuania (PERSONAL NUMBERS)

0

0

Lithuania Mobile

0.1092

0

Luxembourg

0.03224

0

Luxembourg Mobile

0.29146

0

Macau

0.05902

0

Macau Mobile

0

0

Macedonia

0.1833

0

Macedonia Mobile

0.55926

0

Madagascar

0.6305

0

Madagascar Mobile

0.68848

0

Malawi

0.12116

0

Malawi Mobile

0

0

Malaysia

0.02158

0

Malaysia Kuala Lampur

0.02262

0

Malaysia Mobile

0.04576

0

Maldives

1.19236

0

Maldives Mobile

0

0

Mali

0.33722

0

Mali Mobile

0

0

Malta

0.03822

0

Malta Mobile

0.14924

0

Marshall Islands

0.34684

0

Martinique

0.03848

0

Martinique Mobile

0.13156

0

Mauritania

0.67288

0

Mauritania Mobile

0

0

Mauritius

0.19188

0

Mauritius Mobile

0.19188

0

Mayotte

0

0

Mayotte Mobile

0

0

Mexico

0.04108

0

Mexico Mexico City

0.04108

0

Mexico Mobile

0

0

Micronesia

0.28288

0

Mobile Customer Services

0

0

Mobile Data

0

0

Mobile Video and Voicemail

0

0

Moldova

0.20644

0

Moldova Mobile

0.38766

0

Monaco

0.09854

0

Monaco Mobile

0.51376

0

Mongolia

0.0728

0

Mongolia Mobile

0

0

Montenegro

0

0

Montenegro Mobile

0

0

Montserrat

0.22074

0

Morocco

0.03614

0

Morocco Casablanca

0.03614

0

Morocco Mobile

0.58058

0

Morocco Rabat

0.03614

0

Mozambique

0.11752

0

Mozambique Mobile

0

0

Multi Media Message

0

0

Myanmar

0.45032

0

Namibia

0.08528

0

Namibia Mobile

0

0

Nauru

1.36708

0

Nepal

0.18018

0

Nepal Kathmandu

0.18018

0

Nepal Mobile

0.18772

0

Netherlands

0.03146

0

Netherlands Antilles

0.18746

0

Netherlands Antilles Mobile

0.19188

0

Netherlands Mobile

0.08996

0

Netherlands Mobile Other

0.1027

0

New Caledonia

0.3328

0

New Zealand

0.0273

0

New Zealand Auckland

0.0273

0

New Zealand Mobile

0.07436

0

Nicaragua

0.21502

0

Nicaragua Mobile

0.35516

0

Niger

0.30524

0

Niger Mobile

0.30784

0

Nigeria

0.13026

0

Nigeria Lagos

0.13026

0

Nigeria Mobile

0.15392

0

Nigeria Mobile Other

0

0

Nigeria Special Services

0

0

Niue

1.70924

0

no area

0

0

Norfolk Island

0

0

North Korea

0.9243

0

Northern Marianas

0.04498

0

Norway

0.02808

0

Norway Mobile

0.11908

0

Norway Mobile Other

0.23764

0

Norway Oslo

0.02808

0

O2 VoiceMail

0

0

O2 WAP

0

0

Oman

0.17628

0

Oman Mobile

0.17628

0

Operator Assistance

0

0

Pakistan

0.15613

0

Pakistan Mobile

0.15613

0

Palau

0.35646

0

Palestine

0

0

Palestine Mobile

0

0

Panama

0.08736

0

Panama Mobile

0.21502

0

Panama Panama City

0.08736

0

Papua New Guinea

0.96096

0

Paraguay

0.05694

0

Paraguay Mobile

0.1859

0

Peru

0.03276

0

Peru Lima

0.03276

0

Peru Mobile

0.1833

0

Peru Rural

0

0

Philippines

0.20176

0

Philippines Manila

0.20176

0

Philippines Mobile

0.26208

0

Poland

0.0351

0

Poland Mobile

0.10478

0

Poland Mobile Centernet

0

0

Poland Mobile Other

0.15418

0

Portugal

0.0351

0

Portugal Mobile

0.0962

0

Premium Rate SMS: Capped 12p

0

0

Premium Rate SMS: Capped 19p

0

0

Puerto Rico

0.01924

0

Qatar

0.24076

0

Qatar Mobile

0.2938

0

Reunion

0.1378

0

Reunion Mobile

0.1209

0

Ring Back

0

0

Romania

0.03718

0

Romania Bucharest

0.03718

0

Romania Mobile

0.11752

0

Romania Other

0

0

Russia

0.25272

0

Russia Major Cities

0

0

Russia Mobile

0.20592

0

Russia Mobile One

0

0

Russia Mobile Other

0

0

Russia Moscow

0.25272

0

Russia Overlay

0.25272

0

Russia St Petersburg

0.25272

0

Rwanda

0.25792

0

Rwanda Mobile

0

0

San Marino

0.03666

0

San Marino Mobile

0

0

Sao Tome & Principe

1.41674

0

Satelite Other

0

0

Saudi Arabia

0.13988

0

Saudi Arabia Jeddah

0.13988

0

Saudi Arabia Mobile

0.22308

0

Saudi Arabia Riyadh

0.13988

0

Senegal

0.2574

0

Senegal Dakar

0.2574

0

Senegal Mobile

0.71318

0

Serbia

0.18694

0

Serbia Mobile

0.53274

0

Seychelles

0.39286

0

Seychelles Mobile

0

0

Seychelles Special Services

0

0

Sierra Leone

0.68484

0

Sierra Leone Mobile

0.64974

0

Singapore

0.02158

0

Singapore Mobile

0.02522

0

Slovakia

0.03406

0

Slovakia Bratislava

0.03406

0

Slovakia Mobile

0.23608

0

Slovenia

0.03484

0

Slovenia Mobile

0.16822

0

Slovenia Mobile Other

0.60476

0

Solomon Islands

1.4742

0

Somalia

0.74152

0

Somalia Mobile

0

0

South Africa

0.05876

0

South Africa Cape Town

0.05876

0

South Africa Johannesburg

0.05876

0

South Africa Mobile

0.18694

0

South Africa Mobile One

0

0

South Africa Mobile Other

0

0

South Africa Special Services

0

0

South Korea

0.02522

0

South Korea Mobile

0.05174

0

South Korea Seoul

0.02522

0

South Sudan

0

0

Spain

0.03276

0

Spain Madrid

0.03276

0

Spain Mobile

0.117

0

Spain Mobile One

0

0

Spain Special Services

0.03276

0

Spain Special Services

0

0

Sri Lanka

0.20488

0

Sri Lanka Colombo

0.20488

0

Sri Lanka Mobile

0.19734

0

St. Helena

1.65672

0

St. Kitts & Nevis

0.12506

0

St. Kitts & Nevis Mobile

0

0

St. Lucia

0.10322

0

St. Lucia Mobile

0

0

St. Martin

0

0

St. Pierre & Miquelon

0.2535

0

St. Pierre & Miquelon Mobile

0

0

St. Vincent & Grenadines

0.1547

0

St. Vincent & Grenadines Mobile

0

0

Sudan

0.21502

0

Sudan Mobile

0

0

Suriname

0.21086

0

Suriname Mobile

0

0

Swaziland

0.08606

0

Swaziland Mobile

0

0

Sweden

0.02158

0

Sweden Mobile

0.0754

0

Sweden Telia Mobile

0.0754

0

Switzerland

0.03094

0

Switzerland Geneva

0.03094

0

Switzerland Mobile

0.19032

0

Switzerland Mobile One

0

0

Switzerland Mobile Other

0.62608

0

Switzerland Premium

0

0

Switzerland Zurich

0.03094

0

Syria

0.16822

0

Syria Mobile

0.26026

0

Taiwan

0.03406

0

Taiwan Mobile

0.1703

0

Taiwan Taipei

0.03406

0

Tajikistan

0.2171

0

Tajikistan Mobile

0

0

Tanzania

0.37492

0

Tanzania Dar Es Salaam

0.37492

0

Tanzania Mobile

0.37492

0

Thailand

0.05148

0

Thailand Bangkok

0.05148

0

Thailand Mobile

0.05226

0

Thuraya Satellite System

0

0

Togo

0.58838

0

Tokelau

1.89722

0

Tonga

0.58162

0

Trinidad & Tobago

0.12454

0

Trinidad & Tobago Mobile

0

0

Tunisia

0.61672

0

Tunisia Mobile

0.61672

0

Turkey

0.03614

0

Turkey Ankara

0.03614

0

Turkey Istanbul

0.03614

0

Turkey Izmir

0.03614

0

Turkey Mobile

0.1937

0

Turkey Mobile Other

0.74152

0

Turkmenistan

0.16952

0

Turks & Caicos Island Mobile

0

0

Turks & Caicos Islands

0.14326

0

Tuvalu

0.78832

0

Uganda

0.15964

0

Uganda Mobile

0.17758

0

UIFS Universal International Freephone

0

0

UK Blind and Disabled Directory Enquiries

0

0

UK BT Click

0.01885

0

UK BT One

0

0

UK Directory Enquiries 01

0

0

UK Directory Enquiries 02

0

0

UK Directory Enquiries 03

0

0

UK Directory Enquiries 04

0

0

UK Directory Enquiries 05

0.6591

0

UK Directory Enquiries 06

0.72553

0

UK Directory Enquiries 07

0.92469

0

UK Directory Enquiries 08

1.05742

0

UK Directory Enquiries 09

1.32288

0

UK Directory Enquiries 10

1.58847

0

UK Directory Enquiries 100

2.1268

1.77216

UK Directory Enquiries 101

0

0

UK Directory Enquiries 102

0

0

UK Directory Enquiries 104

0.9113

0.62088

UK Directory Enquiries 11

1.65477

0

UK Directory Enquiries 12

1.98679

0

UK Directory Enquiries 13

2.11952

0

UK Directory Enquiries 131

2.06232

2.5506

UK Directory Enquiries 14

0.31551

0.35256

UK Directory Enquiries 144

0.39351

0.32916

UK Directory Enquiries 15

0

0.39156

UK Directory Enquiries 150

0.32708

1.0452

UK Directory Enquiries 16

0.58799

0.45864

UK Directory Enquiries 17

0

0.52416

UK Directory Enquiries 18

1.77528

1.85172

UK Directory Enquiries 19

0

1.98432

UK Directory Enquiries 20

0

0

UK Directory Enquiries 21

0

2.25108

UK Directory Enquiries 22

3.07073

2.64888

UK Directory Enquiries 23

0.52637

0.26208

UK Directory Enquiries 24

0

0

UK Directory Enquiries 25

0.26078

0.32916

UK Directory Enquiries 26

0.39351

0.32916

UK Directory Enquiries 27

0.12805

0.46176

UK Directory Enquiries 28

0.11479

0.6474

UK Directory Enquiries 29

0.79183

1.32444

UK Directory Enquiries 30

0.39351

1.989

UK Directory Enquiries 31

0

0

UK Directory Enquiries 32

0.11479

0.50856

UK Directory Enquiries 33

0.26078

0.64116

UK Directory Enquiries 34

0

0

UK Directory Enquiries 35

0

0

UK Directory Enquiries 36

0.19435

0.16224

UK Directory Enquiries 37

0.23426

0.32916

UK Directory Enquiries 38

0.77857

1.31196

UK Directory Enquiries 39

0.99099

0

UK Directory Enquiries 40

0.26078

0.25584

UK Directory Enquiries 41

0

0

UK Directory Enquiries 42

0.10153

0.78

UK Directory Enquiries 43

0.26078

0

UK Directory Enquiries 44

0

0

UK Directory Enquiries 45

0

0

UK Directory Enquiries 46

0.11479

0.5148

UK Directory Enquiries 47

1.05742

0.66144

UK Directory Enquiries 48

0.26078

0.65364

UK Directory Enquiries 49

0.6591

0.65364

UK Directory Enquiries 50

0

0.41496

UK Directory Enquiries 51

1.98679

1.9812

UK Directory Enquiries 52

0

0

UK Directory Enquiries 53

0

0

UK Directory Enquiries 54

0.06162

0.39468

UK Directory Enquiries 55

0.24752

0.2418

UK Directory Enquiries 56

0

0

UK Directory Enquiries 57

0

0

UK Directory Enquiries 58

0

2.50536

UK Directory Enquiries 59

0

2.5818

UK Directory Enquiries 60

0

0

UK Directory Enquiries 61

0

0

UK Directory Enquiries 62

0

0

UK Directory Enquiries 64

0

0

UK Directory Enquiries 65

0.12805

2.65356

UK Directory Enquiries 66

0

0

UK Directory Enquiries 67

0

0

UK Directory Enquiries 68

0.18109

0.6474

UK Directory Enquiries 69

0.99099

1.98744

UK Directory Enquiries 70

0.30056

0.52728

UK Directory Enquiries 71

0.18109

0.52728

UK Directory Enquiries 72

0.18109

0.78

UK Directory Enquiries 73

0.30069

0.78

UK Directory Enquiries 74

0

0

UK Directory Enquiries 75

0

0

UK Directory Enquiries 76

1.98679

0.99216

UK Directory Enquiries 77

0

0

UK Directory Enquiries 78

0.40677

0.78

UK Directory Enquiries 79

0

0

UK Directory Enquiries 80

0

0

UK Directory Enquiries 81

0.15457

0.59436

UK Directory Enquiries 82

0

0

UK Directory Enquiries 83

1.05742

1.05924

UK Directory Enquiries 84

0.18109

0.9126

UK Directory Enquiries 85

1.58847

1.98744

UK Directory Enquiries 86

0.24752

0.9126

UK Directory Enquiries 87

0

0

UK Directory Enquiries 88

0

0

UK Directory Enquiries 89

0

0

UK Directory Enquiries 90

0.55289

0.31512

UK Directory Enquiries 91

0.18109

1.0452

UK Directory Enquiries 92

0.24752

1.0452

UK Directory Enquiries 93

0.32721

0.9126

UK Directory Enquiries 94

0.32708

1.0452

UK Directory Enquiries 95

0

0

UK Directory Enquiries 96

0.52637

0.78

UK Directory Enquiries 97

0

0

UK Directory Enquiries 98

3.52222

2.87196

UK Directory Enquiries 99

0

0

UK Emergency Services

0.0117

1.23006

UK Emergency Services (hearing-impaired)

0

0

UK Fixed Fee 0

0

0.12623

UK Fixed Fee 1

0

0.31382

UK Fixed Fee 10

0.00559

0.2652

UK Fixed Fee 11

0

0.76921

UK Fixed Fee 12

0

0.97084

UK Fixed Fee 13

0

1.28505

UK Fixed Fee 14

0

1.15492

UK Fixed Fee 15

0.00559

0.07566

UK Fixed Fee 16

0

0.18824

UK Fixed Fee 17

0

0.25337

UK Fixed Fee 18

0

0.44538

UK Fixed Fee 19

0

0.51051

UK Fixed Fee 2

0

0.63154

UK Fixed Fee 20

0

0.57408

UK Fixed Fee 21

0

1.9279

UK Fixed Fee 24

0

1.02635

UK Fixed Fee 25

0

1.54219

UK Fixed Fee 26

0

1.60576

UK Fixed Fee 27

0

1.67076

UK Fixed Fee 28

0.00559

0.1287

UK Fixed Fee 29

0.00559

0.06162

UK Fixed Fee 3

0.00559

0.2496

UK Fixed Fee 30

0

0.83265

UK Fixed Fee 31

0

0.1911

UK Fixed Fee 32

0

1.08992

UK Fixed Fee 36

0

0.61191

UK Fixed Fee 6

0.00559

0.38337

UK Fixed Fee 8

0.00559

0.1794

UK Fixed Fee 9

0.00559

0.4758

UK Freephone

0

0

UK FW7 Rate – Voice & Data

0

0

UK Information Services

0.23543

0

UK International Operator

0

0

UK Internet Services g3

0.0286

0.156

UK Internet Services g4

0.08515

0

UK Internet Services g5

0

0

UK Internet Services i1

0.08983

0

UK Internet Services i10

0.11557

0

UK Internet Services i11

0.1287

0

UK Internet Services i12

0.14183

0

UK Internet Services i13

0.05863

0

UK Internet Services i14

0.05746

0

UK Internet Services i15

0.05798

0

UK Internet Services i16

0.0754

0

UK Internet Services i17

0.06825

0

UK Internet Services i18

0.06565

0

UK Internet Services i19

0.06305

0

UK Internet Services i2

0.15496

0

UK Internet Services i20

0.06032

0

UK Internet Services i21

0.04797

0

UK Internet Services i22

0.06292

0

UK Internet Services i23

0.05421

0

UK Internet Services i24

0.05616

0

UK Internet Services i25

0.05421

0

UK Internet Services i26

0.0715

0

UK Internet Services i27

0

0

UK Internet Services i3

0.03666

0

UK Internet Services i30

0.05707

0

UK Internet Services i31

0

0

UK Internet Services i32

0

0

UK Internet Services i33

0.07267

0

UK Internet Services i4

0.04979

0

UK Internet Services i5

0.06292

0

UK Internet Services i8

0.84565

0

UK Internet Services i9

0.09399

0

UK Local Special Services

0.0325

0.0325

UK Messaging Services C

0.09529

0

UK Mobile BT Fusion

0.03211

0

UK Mobile Cable and Wireless

0

0

UK Mobile Hutchison 3G

0

0

UK Mobile Magrathea

0

0

UK Mobile O2

0

0

UK Mobile Opal

0.03211

0

UK Mobile Orange

0

0

UK Mobile Other

0.17225

0

UK Mobile shortcode 0

0

0

UK Mobile shortcode 1

0

0

UK Mobile shortcode 10

0

0

UK Mobile shortcode 100

0

0

UK Mobile shortcode 103

0

0

UK Mobile shortcode 104

0

0

UK Mobile shortcode 105

0

0

UK Mobile shortcode 106

0

0

UK Mobile shortcode 107

0

0

UK Mobile shortcode 108

0

0

UK Mobile shortcode 109

0

0

UK Mobile shortcode 11

0

0

UK Mobile shortcode 110

0

0

UK Mobile shortcode 111

0

0

UK Mobile shortcode 112

0

0

UK Mobile shortcode 114

0

0

UK Mobile shortcode 115

0

0

UK Mobile shortcode 116

0

0

UK Mobile shortcode 117

0

0

UK Mobile shortcode 118

0

0

UK Mobile shortcode 12

0

0

UK Mobile shortcode 13

0

0

UK Mobile shortcode 14

0

0

UK Mobile Shortcode 1471

0

0

UK Mobile shortcode 15

0

0

UK Mobile shortcode 16

0

0

UK Mobile shortcode 17

0

0

UK Mobile shortcode 18

0

0

UK Mobile shortcode 19

0

0

UK Mobile shortcode 20

0

0

UK Mobile shortcode 21

0

0

UK Mobile shortcode 22

0

0

UK Mobile shortcode 23

0

0

UK Mobile shortcode 24

0

0

UK Mobile shortcode 25

0

0

UK Mobile shortcode 26

0

0

UK Mobile shortcode 27

0

0

UK Mobile shortcode 28

0

0

UK Mobile shortcode 29

0

0

UK Mobile shortcode 3

0

0

UK Mobile shortcode 30

0

0

UK Mobile shortcode 31

0

0

UK Mobile shortcode 32

0

0

UK Mobile shortcode 33

0

0

UK Mobile shortcode 34

0

0

UK Mobile shortcode 35

0

0

UK Mobile shortcode 36

0

0

UK Mobile shortcode 37

0

0

UK Mobile shortcode 38

0

0

UK Mobile shortcode 39

0

0

UK Mobile shortcode 4

0

0

UK Mobile shortcode 40

0

0

UK Mobile shortcode 41

0

0

UK Mobile shortcode 42

0

0

UK Mobile shortcode 43

0

0

UK Mobile shortcode 44

0

0

UK Mobile shortcode 45

0

0

UK Mobile shortcode 46

0

0

UK Mobile shortcode 47

0

0

UK Mobile shortcode 49

0

0

UK Mobile shortcode 5

0

0

UK Mobile shortcode 50

0

0

UK Mobile shortcode 51

0

0

UK Mobile shortcode 52

0

0

UK Mobile shortcode 53

0

0

UK Mobile shortcode 54

0

0

UK Mobile shortcode 55

0

0

UK Mobile shortcode 56

0

0

UK Mobile shortcode 57

0

0

UK Mobile shortcode 58

0

0

UK Mobile shortcode 59

0

0

UK Mobile shortcode 6

0

0

UK Mobile shortcode 60

0

0

UK Mobile shortcode 61

0

0

UK Mobile shortcode 62

0

0

UK Mobile shortcode 63

0

0

UK Mobile shortcode 64

0

0

UK Mobile shortcode 65

0

0

UK Mobile shortcode 66

0

0

UK Mobile shortcode 67

0

0

UK Mobile shortcode 68

0

0

UK Mobile shortcode 69

0

0

UK Mobile shortcode 7

0

0

UK Mobile shortcode 70

0

0

UK Mobile shortcode 71

0

0

UK Mobile shortcode 72

0

0

UK Mobile shortcode 73

0

0

UK Mobile shortcode 74

0

0

UK Mobile shortcode 75

0

0

UK Mobile shortcode 76

0

0

UK Mobile shortcode 77

0

0

UK Mobile shortcode 78

0

0

UK Mobile shortcode 79

0

0

UK Mobile shortcode 8

0

0

UK Mobile shortcode 80

0

0

UK Mobile shortcode 81

0

0

UK Mobile shortcode 82

0

0

UK Mobile shortcode 83

0

0

UK Mobile shortcode 84

0

0

UK Mobile shortcode 85

0

0

UK Mobile shortcode 86

0

0

UK Mobile shortcode 87

0

0

UK Mobile shortcode 88

0

0

UK Mobile shortcode 89

0

0

UK Mobile shortcode 9

0

0

UK Mobile shortcode 90

0

0

UK Mobile shortcode 91

0

0

UK Mobile shortcode 92

0

0

UK Mobile shortcode 94

0

0

UK Mobile shortcode 95

0

0

UK Mobile shortcode 96

0

0

UK Mobile shortcode 97

0

0

UK Mobile shortcode 98

0

0

UK Mobile shortcode 99

0

0

UK Mobile Shortcode Conference

0

0

UK Mobile Shortcode RAC

0

0

UK Mobile Shortcode Roadwatch

0

0

UK Mobile Shortcode Scoot

0

0

UK Mobile T Mobile

0

0

UK Mobile Virgin

0

0

UK Mobile Virtual 1

0

0

UK Mobile Vodafone

0

0

UK Mobile Voice and Data

0.27625

0

UK Multi Media Services 1

0.04797

0.195

UK Multi Media Services 2

0.02119

0.3276

UK Multi Media Services 3

0.02119

0.6552

UK Multi Media Services 4

0.02119

0.29211

UK Multi Media Services 5

0.02119

0.26208

UK Multi Media Services 6

0.03471

0.3276

UK Multi Media Services 7

0.03458

0.3276

UK National Geographic

0

0

UK National Non Geographic

0

0

UK National Operator

0.16094

0.74737

UK National Special Services

0.0182

0

UK NGCS SC001

0.03

0

UK NGCS SC002

0.03

0

UK NGCS SC003

0.03

0

UK NGCS SC004

0.03

0

UK NGCS SC005

0.03

0

UK NGCS SC006

0.03

0

UK NGCS SC007

0.03

0

UK NGCS SC008

0.03

0

UK NGCS SC009

0.03

0

UK NGCS SC010

0.03

0

UK NGCS SC011

0.03

0

UK NGCS SC012

0.03

0

UK NGCS SC013

0.03

0

UK NGCS SC014

0.03

0

UK NGCS SC015

0.03

0

UK NGCS SC016

0.03

0

UK NGCS SC017

0.03

0

UK NGCS SC018

0.03

0

UK NGCS SC019

0.03

0

UK NGCS SC020

0.03

0

UK NGCS SC021

0.03

0

UK NGCS SC022

0.03

0

UK NGCS SC023

0.03

0

UK NGCS SC024

0.03

0

UK NGCS SC025

0.03

0

UK NGCS SC026

0.03

0

UK NGCS SC027

0.03

0

UK NGCS SC028

0.03

0

UK NGCS SC029

0.03

0

UK NGCS SC030

0.03

0

UK NGCS SC031

0.03

0

UK NGCS SC032

0.03

0

UK NGCS SC033

0.03

0

UK NGCS SC034

0.03

0

UK NGCS SC035

0.03

0

UK NGCS SC036

0.03

0

UK NGCS SC037

0.03

0

UK NGCS SC038

0.03

0

UK NGCS SC039

0.03

0

UK NGCS SC040

0.03

0

UK NGCS SC041

0.03

0

UK NGCS SC042

0.03

0

UK NGCS SC043

0.03

0

UK NGCS SC044

0.03

0

UK NGCS SC045

0.03

0

UK NGCS SC046

0.03

0

UK NGCS SC047

0.03

0

UK NGCS SC048

0.03

0

UK NGCS SC049

0.03

0

UK NGCS SC050

0.03

0

UK NGCS SC051

0.03

0

UK NGCS SC052

0.03

0

UK NGCS SC053

0.03

0

UK NGCS SC054

0.03

0

UK NGCS SC055

0.03

0

UK NGCS SC056

0.03

0

UK NGCS SC057

0.03

0

UK NGCS SC058

0.03

0

UK NGCS SC059

0.03

0

UK NGCS SC060

0.03

0

UK NGCS SC061

0.03

0

UK NGCS SC062

0.03

0

UK NGCS SC063

0.03

0

UK NGCS SC064

0.03

0

UK NGCS SC065

0.03

0

UK NGCS SC066

0.03

0

UK NGCS SC067

0.03

0

UK NGCS SC068

0.03

0

UK NGCS SC069

0.03

0

UK NGCS SC070

0.03

0

UK NGCS SC071

0.03

0

UK NGCS SC072

0.03

0

UK NGCS SC073

0.03

0

UK NGCS SC074

0.03

0

UK NGCS SC075

0.03

0

UK NGCS SC076

0.03

0

UK NGCS SC077

0.03

0

UK NGCS SC078

0.03

0

UK NGCS SC079

0.03

0

UK NGCS SC080

0.03

0

UK Pagers & Voice Messaging

0.00559

0

UK Personal Numbering D

0.12064

0

UK Personal Numbering e

0

0

UK Personal Numbering F

0.27859

0

UK Personal Numbering j

0.30199

0

UK Personal Numbering k

0.36946

0

UK Personal Numbering pn1

0.22282

0

UK Personal Numbering pn10

0.43342

0

UK Personal Numbering pn11

0.45955

0

UK Personal Numbering pn12

0.33163

0

UK Personal Numbering pn13

0.48425

0

UK Personal Numbering pn14

0.36348

0

UK Personal Numbering pn15

0.15353

0

UK Personal Numbering pn16

0.16627

0

UK Personal Numbering pn17

0.17901

0

UK Personal Numbering pn18

0.19175

0

UK Personal Numbering pn19

0.11544

0

UK Personal Numbering pn2

0.61776

0

UK Personal Numbering pn20

0.29341

0

UK Personal Numbering pn21

0.51129

0

UK Personal Numbering pn22

0.0182

0

UK Personal Numbering pn3

0.58682

0

UK Personal Numbering pn4

0.31889

0

UK Personal Numbering pn5

0.20449

0

UK Personal Numbering pn6

0.24258

0

UK Personal Numbering pn7

0.01378

0.6552

UK Personal Numbering pn8

0.24232

0

UK Personal Numbering pn9

0.28717

0

UK Premium Rate g1

0.1014

0

UK Premium Rate g6

0.09646

0

UK Premium Rate M

0.55068

0

UK Premium Rate P0

1.95611

0

UK Premium Rate P1

0.66118

0

UK Premium Rate P10

0.46319

0

UK Premium Rate P11

1.6991

0

UK Premium Rate P12

0.21346

0

UK Premium Rate P13

0.28106

0

UK Premium Rate P14

0.40846

0

UK Premium Rate P15

0.53469

0

UK Premium Rate P16

0.59371

0

UK Premium Rate P17

0.7202

0

UK Premium Rate P18

0.87477

0

UK Premium Rate P19

0.92885

0

UK Premium Rate P2

0.66586

0

UK Premium Rate P20

1.19782

0

UK Premium Rate P21

1.1219

0

UK Premium Rate P22

1.25307

0

UK Premium Rate P23

1.27413

0

UK Premium Rate P24

1.44365

0

UK Premium Rate P25

1.57651

0

UK Premium Rate P26

1.84249

0

UK Premium Rate P27

0.08463

0

UK Premium Rate P28

0.50505

0

UK Premium Rate P29

0.38285

0

UK Premium Rate P3

1.34472

0

UK Premium Rate P30

0.73021

0

UK Premium Rate P31

0.18941

0

UK Premium Rate P32

0.25272

0

UK Premium Rate P33

1.6367

0

UK Premium Rate P34

0.77051

0.76765

UK Premium Rate P35

0.64168

0.63908

UK Premium Rate P36

0.57733

0.57551

UK Premium Rate P37

0.12506

0

UK Premium Rate P38

0.10595

0

UK Premium Rate P39

0.11856

0

UK Premium Rate P4

0.65858

0

UK Premium Rate P40

0.13117

0

UK Premium Rate P41

0.13884

0

UK Premium Rate P43

0

0

UK Premium Rate P5

0.69459

0

UK Premium Rate P6

0.36556

0

UK Premium Rate P7

0.8372

0

UK Premium Rate P8

1.00906

0

UK Premium Rate P9

0.14417

0

UK Special Services g10

0.05876

0

UK Special Services g11

0.08242

0

UK Special Services g12

0.10075

0

UK Special Services g13

0.11947

0

UK Special Services g14

0.12805

0

UK Special Services g15

0.143

0

UK Special Services g16

0.04524

0

UK Special Services g17

0.05993

0

UK Special Services g18

0.05486

0

UK Special Services g19

0.05746

0

UK Special Services g2

0.05356

0

UK Special Services g20

0.08918

0

UK Special Services g21

0.0143

0

UK Special Services g22

0.02054

0

UK Special Services g23

0.12389

0

UK Special Services g24

0.06461

0.06175

UK Special Services g25

0.13104

0.12883

UK Special Services g26

0.0715

0

UK Special Services g27

0.03562

0

UK Special Services g28

0.05031

0

UK Special Services g7

0.17784

0

UK Special Services g8

0.02821

0

UK Special Services g9

0.04173

0

UK Timeline

0

0

UK WAP

0

0

UK Wi Fi Services 1

0.05265

0

UK Wi Fi Services 2

0.05213

0

UK Wi Fi Services 3

0.04394

0

UK Wi Fi Services 4

0.05213

0

UK Wi Fi Services 5

0.05265

0

UK Wi Fi Services 6

0.05213

0

Ukraine

0.1469

0

Ukraine Kiev

0.1469

0

Ukraine Mobile

0.26182

0

United Arab Emirates

0.26572

0

United Arab Emirates Mobile

0.26026

0

Uruguay

0.08554

0

Uruguay Mobile

0

0

US Virgin Islands

0.03328

0

USA

0.01924

0

USA Alaska

0.05902

0

USA Freephone

0.01924

0

USA Hawaii

0.05902

0

USA New York

0.01924

0

Uzbekistan

0.11154

0

Uzbekistan Mobile

0

0

Vanuatu

0.63622

0

Venezuela

0.02262

0

Venezuela Caracas

0.02262

0

Venezuela Mobile

0.41002

0

Vietnam

0.06292

0

Vietnam Hanoi

0.06292

0

Vietnam Ho Chi Minh City

0.06292

0

Vietnam Mobile

0.06266

0

Voicemail Retrieval

0

0

Wallis & Futuna

1.26334

0

WAP

0

0

Western Samoa

0.72254

0

Yemen

0.23556

0

Yemen Mobile

0

0

Zambia

0.10894

0

Zambia Lusaka

0.10894

0

Zambia Mobile

0

0

Zimbabwe

0.1534

0

Zimbabwe Harare

0.1534

0

Zimbabwe Mobile

0.6942

0

 

Charge

Cost

Paper Billing (Per Month Charge)

£10.00

Abortive Visit

£130.00

Out of minimum term ceasing service charge

£10.00

Failed Single number port charge (customer fault)

£15.00

Failed multiple number port charge (customer fault)

As set out on port order form

Within minimum term ceasing service charge

(Rental charge X number of months remaining) + £10.00

 

3.4 Reserved

3.5 horizon call bundles

As specified on the order form

Unlimited UK numbers beginning with 01, 02 and 03

Unlimited bundle is a fair usage of 20,000 minutes combined of 01,02 and 03 numbers per user. For example 10 users would have a total pool of 20,000 minutes

Unlimited Uk numbers and UK mobiles beginning with 01, 02, 03 and 07

Unlimited bundle is a fair usage of 2,000 minutes combined of 01,02,03 and 07 numbers per user. For example 10 users would have a total pool of 20,000 minutes

 

Fair use of DDI numbers

DDI numbers will always be issued for required associated number on Horizon. Fore example Huntgroup numbers auto attendants. Catalyst reserve the right to limit customers who have a large pool of DDI numbers that aren’t applied to services in horizon.

 

4. Ethernet Services

4.1 Ethernet Service Care levels

4.2 Customer request changes lead times

4.3 Paper bills

No Fault Found

Cancellation charges

Cease Charge

Experdite charges

Late payment charges

Abortive visit

Customer delay chatges

Upgrade charges

4.4 provide equipment charges

5. SIP Services

5.1 Reserved

5.2 Out of Bundle charges

Charge formula= (Period of call) multiplied by (per second cost) + (per call cost) then rounded up to four decimal places

Period of call= Call period round up to the nearest whole second.

Per second cost=(Per minute cost as denoted in table below / 60) rounded up to four decimal places

Per Call Cost= Fixed fee per call as denoted in the table below

 

Destination

Charge Per minute

Per Call Charge

Afghanistan

0.42198

0

Afghanistan Mobile

0.35438

0

Albania

0.15938

0

Albania Mobile

0.4862

0

Algeria

0.09776

0

Algeria Mobile

0.6058

0

Algeria Mobile Other

0.58396

0

American Samoa

0.07124

0

Andorra

0.0481

0

Andorra Mobile

0.26572

0

Angola

0.33293

0

Angola Mobile

0.35347

0

Anguilla

0.27248

0

Anguilla Mobile

0.33072

0

Antarctic

3.97397

0

Antigua & Barbuda

0.18434

0

Antigua & Barbuda Mobile

0.18434

0

Argentina

0.0325

0

Argentina Mobile

0.2808

0

Armenia

0.2353

0

Armenia Mobile

0.27716

0

Aruba

0.14092

0

Aruba Mobile

0.3315

0

Ascension Island

2.2087

0

Australia

0.03718

0

Australia Mobile

0.21268

0

Australia Satellite

3.10622

0

Australia Special Services

0.04628

0

Austria

0.03614

0

Austria Mobile

0.0598

0

Austria Mobile Other

0.46202

0

Azerbaijan

0.32786

0

Azerbaijan Mobile

0.49686

0

Bahamas

0.17628

0

Bahamas Mobile

0.3172

0

Bahrain

0.06942

0

Bahrain Mobile

0.1209

0

Bangladesh

0.07696

0

Bangladesh Mobile

0.06864

0

Barbados

0.15262

0

Barbados Mobile

0.30004

0

Belarus

1.32392

0

Belarus Other

1.18664

0

Belgium

0.02912

0

Belgium Mobile

0.60216

0

Belgium Mobistar Mobile

0.44382

0

Belgium Proximus Mobile

0.07488

0

Belgium Special Service

0.08398

0

Belize

0.3523

0

Belize Mobile

0.35464

0

Benin

0.31928

0

Benin Mobile

0.33566

0

Bermuda

0.05486

0

Bhutan

0.14664

0

Bolivia

0.17628

0

Bolivia Mobile

0.23868

0

Bosnia Herzegovina

0.18954

0

Bosnia Herzegovina Mobile

0.42718

0

Botswana

0.0832

0

Botswana Mobile

0.31824

0

Brazil

0.04212

0

Brazil Mobile

0.34346

0

British Virgin Islands

0.33696

0

Brunei Darussalam

0.03094

0

Brunei Mobile

0.03068

0

Bulgaria

0.09984

0

Bulgaria Mobile

0.66612

0

Burkina Faso

0.31044

0

Burkina Faso Mobile

0.41418

0

Burundi

0.69355

0

Cambodia

0.065

0

Cameroon

0.23348

0

Cameroon Mobile

0.35542

0

Cameroon Special Services

1.2896

0

Canada

0.01612

0

Canada Other

0.10673

0

Cape Verde Islands

0.22516

0

Cape Verde Mobile

0.3848

0

Cayman Islands

0.14794

0

Cayman Islands Mobile

0.24362

0

Central African Republic

0.52104

0

Central African Republic Special Services

0.93912

0

Chad

0.767

0

Chad Mobile

0.86697

0

Chile

0.04212

0

Chile Mobile

0.29978

0

China

0.04524

0

Colombia

0.16822

0

Colombia Mobile

0.15054

0

Comoros & Mayotte

1.34498

0

Congo

0.58396

0

Congo Democratic Republic

0.34112

0

Congo Democratic Republic (Premium)

1.86992

0

Congo Democratic Republic Mobile

0.62842

0

Congo Democratic Republic Mobile Other

0.62842

0

Congo Mobile

0.58734

0

Cook Islands

1.13594

0

Costa Rica

0.06643

0

Costa Rica Mobile

0.12662

0

Croatia

0.0273

0

Croatia Mobile

0.43706

0

Cuba

1.55896

0

Cyprus

0.02262

0

Cyprus Mobile

0.15444

0

Cyprus Mobile One

0.14625

0

Czech Republic

0.04602

0

Czech Republic Mobile

0.45136

0

Denmark

0.0247

0

Denmark Mobile

0.09828

0

Denmark Mobile Other

0.09828

0

Diego Garcia

1.12658

0

Djibouti

0.53092

0

Dominica

0.27469

0

Dominica Mobile

0.32942

0

Dominican Republic

0.0793

0

Dominican Republic Mobile

0.12948

0

East Timor

1.39256

0

Ecuador

0.16068

0

Ecuador Mobile

0.3315

0

Egypt

0.14742

0

Egypt Mobile

0.17342

0

El Salvador

0.3562

0

El Salvador Mobile

0.35438

0

Emsat Satellite System

6.9394

0

Equatorial Guinea

0.30992

0

Eritrea

0.38168

0

Estonia

0.0312

0

Estonia (PERSONAL NUMBER)

0.79586

0

Estonia Mobile

0.46826

0

Estonia Mobile Other

0.46826

0

Ethiopia

0.37518

0

Falkland Islands

1.33328

0

Faroe Islands

0.08632

0

Faroe Islands Mobile

0.30888

0

Fiji

0.37518

0

Fiji Mobile

0.37492

0

Finland

0.07462

0

Finland (PREMIUM)

0.1053

0

Finland Mobile

0.10088

0

France

0.02054

0

France Mobile

0.07124

0

France Mobile One

0.56316

0

France Mobile Other

0.63024

0

France Special Services

0.01976

0

French Guyana

0.04316

0

French Guyana Mobile

0.2132

0

French Polynesia

0.4225

0

Gabon

0.53274

0

Gabon Mobile

0.57096

0

Gambia Mobile Other

0.62296

0.80985

Gamma Audio Conferencing

0

0

Georgia

0.19838

0

Georgia Mobile

0.20592

0

Germany

0.02236

0

Germany Mobile

0.17732

0

Germany Mobile Other

0.17732

0

Germany Personal Numbers

0.65988

0

Ghana

0.31928

0

Ghana Mobile

0.33436

0

Gibraltar

0.06188

0

Gibraltar Mobile

0.30524

0

Greece

0.026

0

Greece Mobile

0.12636

0

Greenland

0.7722

0

Grenada

0.3016

0

Grenada Mobile

0.30888

0

Guadeloupe

0.03848

0

Guadeloupe Mobile

0.17498

0

Guam

0.03484

0

Guatemala

0.26338

0

Guatemala Mobile

0.22932

0

Guernsey Mobile

0.17433

0

Guinea

0.63804

0

Guinea Bissau

0.4472

0

Guinea Bissau Mobile

0.62582

0

Guinea Mobile

0.68952

0

Guyana

0.42198

0

Guyana Mobile

0.41678

0

Haiti

0.36348

0

Haiti Mobile

0.47294

0

Honduras

0.19942

0

Honduras Mobile

0.234

0

Hong Kong

0.03094

0

Hong Kong Mobile

0.03653

0

Hungary

0.02392

0

Hungary Mobile

0.09386

0

Iceland

0.03016

0

Iceland Mobile

0.10894

0

India

0.03302

0

India Mobile

0.0286

0

India Mobile

0.0286

0

Indonesia

0.10686

0

Indonesia Mobile

0.117

0

Inmarsat aero

5.65812

0

Inmarsat hsd

9.3587

0

Inmarsat m

1.9578

0

Inmarsat m4

7.08318

0

Iran

0.09802

0

Iran Mobile

0.13286

0

Iraq

0.26078

0

Iraq Baghdad

0.28977

0

Iraq Mobile

0.20384

0

Ireland

0.02366

0

Ireland Mobile

0.23686

0

Ireland Mobile One

0.09308

0

Ireland Mobile Other

0.41314

0

Iridium Satellite System

5.8435

0

Israel

0.02366

0

Israel Mobile

0.0637

0

Israel Palestine

0.29042

0

Italy

0.0286

0

Italy Hutchison 3G Mobile

0.17212

0

Italy Mobile

0.59254

0

Italy Tim Mobile

0.14924

0

Italy Vodafone Mobile

0.14664

0

Ivory Coast

0.32318

0

Ivory Coast Mobile

0.4394

0

Ivory Coast Mobile Other

0.44525

0

Ivory Coast Other

0.98007

0

Jamaica

0.26208

0

Jamaica Mobile

0.33488

0

Japan

0.05434

0

Japan Mobile

0.1963

0

Jersey Mobile

0.14729

0

Jordan

0.15834

0

Jordan Mobile

0.20384

0

Kazakhstan

0.12623

0

Kazakhstan Mobile

0.1534

0

Kenya

0.1664

0

Kenya Mobile

0.34528

0

Kiribati

1.63566

0

Kuwait

0.18512

0

Kuwait Mobile

0.18226

0

Kyrgyzstan

0.20514

0

Kyrgyzstan Mobile

0.15652

0

Laos

0.10348

0

Latvia

0.10426

0

Latvia Mobile

0.10426

0

Latvia Mobile One

0.64298

0

Latvia Mobile Other

0.85618

0

Lebanon

0.15496

0

Lebanon Mobile

0.2808

0

Lesotho

0.54015

0

Lesotho Mobile

0.3289

0

Liberia

0.61672

0

Liberia Mobile

0.61672

0

Libya

0.33488

0

Libya Mobile

0.47814

0

Liechtenstein

0.11804

0

Liechtenstein Mobile

0.90428

0

Lithuania

0.0377

0

Lithuania (PERSONAL NUMBERS)

0.85228

0

Lithuania Mobile

0.1092

0

Luxembourg

0.03224

0

Luxembourg Mobile

0.29146

0

Macau

0.05902

0

Macedonia

0.1833

0

Macedonia Mobile

0.55926

0

Madagascar

0.6305

0

Madagascar Mobile

0.68848

0

Malawi

0.43862

0

Malawi Mobile

0.52247

0

Malaysia

0.02158

0

Malaysia Mobile

0.04576

0

Maldives

1.19236

0

Maldives Mobile

1.18365

0

Mali

0.33722

0

Mali Mobile

0.42328

0

Malta

0.03822

0

Malta Mobile

0.14924

0

Marshall Islands

0.34684

0

Martinique

0.03848

0

Martinique Mobile

0.13156

0

Mauritania

0.67288

0

Mauritania Mobile

0.6526

0

Mauritius

0.19188

0

Mauritius Mobile

0.19188

0

Mayotte

0.08424

0

Mayotte Mobile

0.16172

0

Mexico

0.04108

0

Mexico Mobile

0.07436

0

Micronesia

0.28288

0

Moldova

0.46358

0

Moldova Mobile

0.38766

0

Monaco

0.09854

0

Monaco Mobile

0.51376

0

Mongolia

0.0728

0

Mongolia Mobile

0.07904

0

Montenegro

0.20098

0

Montenegro Mobile

0.45188

0

Montserrat

0.22074

0

Morocco

0.03614

0

Morocco Mobile

0.58058

0

Mozambique

0.11752

0

Mozambique Mobile

0.36972

0

Myanmar

0.45032

0

Namibia

0.08528

0

Namibia Mobile

0.20176

0

Nauru

1.36708

0

Nepal

0.18018

0

Nepal Mobile

0.18772

0

Netherlands

0.03146

0

Netherlands Antilles

0.18746

0

Netherlands Antilles Mobile

0.19188

0

Netherlands Mobile

0.08996

0

New Caledonia

0.3328

0

New Zealand

0.0273

0

New Zealand Mobile

0.07436

0

Nicaragua

0.21502

0

Nicaragua Mobile

0.35516

0

Niger

1.66972

0

Niger Mobile

0.30784

0

Nigeria

0.13026

0

Nigeria Mobile

0.15392

0

Nigeria Mobile Other

0.08125

0

Nigeria Special Services

0.12584

0

Niue

1.70924

0

North Korea

0.9243

0

Northern Marianas

0.04498

0

Norway

0.02808

0

Norway Mobile

0.11908

0

Norway Mobile Other

0.23764

0

Oman

0.17628

0

Oman Mobile

0.42198

0

Pakistan

0.15613

0

Palau

0.84747

0

Palestine

0.25272

0

Palestine Mobile

0.28912

0

Panama

0.08736

0

Panama Mobile

0.21502

0

Papua New Guinea

0.96096

0

Paraguay

0.11362

0

Paraguay Mobile

0.1859

0

Peru

0.03276

0

Peru Mobile

0.1833

0

Peru Rural

0.46878

0

Philippines

0.20176

0

Philippines Mobile

0.26208

0

Poland

0.0351

0

Poland Mobile

0.10478

0

Poland Mobile Centernet

0.23946

0

Poland Mobile Other

0.32682

0

Portugal

0.0351

0

Portugal Mobile

0.0962

0

Puerto Rico

0.01924

0

Qatar

0.24076

0

Qatar Mobile

0.2938

0

Reunion

0.1378

0

Reunion Mobile

0.1209

0

Romania

0.03718

0

Romania Mobile

0.11752

0

Romania Other

0.00377

0

Russia

0.25272

0

Russia Major Cities

0.03198

0

Russia Mobile

0.20592

0

Russia Mobile One

0.25688

0

Russia Mobile Other

2.17529

0

Rwanda

0.48113

0

Rwanda Mobile

0.38428

0

San Marino

1.17962

0

San Marino Mobile

0.3003

0

Sao Tome & Principe

1.41674

0

Satelite Other

5.46663

0

Saudi Arabia

0.13988

0

Saudi Arabia Mobile

0.22308

0

Senegal

0.50856

0

Senegal Mobile

0.71318

0

Serbia

0.18694

0

Serbia Mobile

0.53274

0

Seychelles

0.92404

0

Seychelles Special Services

0.7592

0

Sierra Leone

0.68484

0

Sierra Leone Mobile

0.64974

0

Singapore

0.02158

0

Singapore Mobile

0.02522

0

Slovakia

0.03406

0

Slovakia Mobile

0.23608

0

Slovenia

0.03484

0

Slovenia Mobile

0.16822

0

Slovenia Mobile Other

0.60476

0

Solomon Islands

1.4742

0

Somalia

0.74152

0

Somalia Mobile

0.6981

0

South Africa

0.05876

0

South Africa Mobile

0.18694

0

South Africa Mobile One

0.03016

0

South Africa Mobile Other

0.4199

0

South Africa Special Services

0.1898

0

South Korea

0.02522

0

South Korea Mobile

0.05174

0

South Sudan

0.56472

0

Spain

0.03276

0

Spain Mobile

0.117

0

Spain Mobile One

0.0936

0

Spain Special Services

0.82004

0

Sri Lanka

0.20488

0

Sri Lanka Mobile

0.19734

0

St. Helena

1.65672

0

St. Kitts & Nevis

0.27027

0

St. Kitts & Nevis Mobile

0.34658

0

St. Lucia

0.28457

0

St. Lucia Mobile

0.32214

0

St. Martin

0.18018

0

St. Pierre & Miquelon

0.2535

0

St. Pierre & Miquelon Mobile

0.53456

0

St. Vincent & Grenadines

0.1547

0

St. Vincent & Grenadines Mobile

0.3224

0

Sudan

0.21502

0

Sudan Mobile

0.64038

0

Suriname

1.7134

0

Suriname Mobile

0.3185

0

Swaziland

0.08606

0

Swaziland Mobile

0.3562

0

Sweden

0.02158

0

Sweden Mobile

0.0754

0

Switzerland

0.03094

0

Switzerland Mobile

0.19032

0

Switzerland Mobile One

0.4238

0

Switzerland Mobile Other

0.62608

0

Switzerland Premium

0.01898

0

Syria

0.16822

0

Syria Mobile

0.26026

0

Taiwan

0.03406

0

Taiwan Mobile

0.1703

0

Tajikistan

0.2171

0

Tajikistan Mobile

0.2093

0

Tanzania

0.37492

0

Thailand

0.05148

0

Thailand Mobile

0.05226

0

Togo

0.58838

0

Tokelau

1.89722

0

Tonga

2.10444

0

Trinidad & Tobago

0.12454

0

Trinidad & Tobago Mobile

0.3016

0

Tunisia

0.61672

0

Turkey

0.03614

0

Turkey Mobile

0.1937

0

Turkey Mobile Other

0.74152

0

Turkmenistan

0.16952

0

Turks & Caicos Island Mobile

0.31798

0

Turks & Caicos Islands

0.26455

0

Tuvalu

1.49981

0

Uganda

0.57694

0

Uganda Mobile

0.41886

0

UIFS Universal International Freephone

0

0

UK Blind and Disabled Directory Enquiries

0.721

0

UK Blind and Disabled Directory Enquiries

0.00533

1.21765

UK BT Click

0.01885

0

UK Directory Enquiries 104

0.9113

0.80714

UK Directory Enquiries 17

0

0.68141

UK Directory Enquiries 21

0

2.9264

UK Directory Enquiries 28

0.11479

0.84162

UK Directory Enquiries 68

0.18109

0.84162

UK Emergency Services

0.0117

1.59908

UK Emergency Services (hearing-impaired)

1.97522

0

UK Fixed Fee 10

0.00559

0.34476

UK Fixed Fee 3

0.00559

0.32448

UK Fixed Fee 31

0

0.24843

UK Fixed Fee 31

0

0.24843

UK Fixed Fee 6

0.00559

0.49838

UK Fixed Fee 8

0.00559

0.23322

UK Fixed Fee 9

0.00559

0.61854

UK Freephone

0

0

UK FW7 Rate – Voice & Data

0.10257

0

UK International Operator

0.86294

0

UK Messaging Services C

0.09529

0

UK Mobile BT Fusion

0.01248

0

UK Mobile Cable and Wireless

0.01248

0

UK Mobile Hutchison 3G

0

0

UK Mobile O2

0

0

UK Mobile Opal

0.01534

0

UK Mobile Orange

0

0

UK Mobile Other

0.15769

0

UK Mobile T Mobile

0

0

UK Mobile Virtual 1

0.19461

0

UK Mobile Virtual 2

0.01248

0

UK Mobile Vodafone

0

0

UK Mobile Voice and Data

0.05226

0

UK National Geographic

0

0

UK National Geographic

0

0

UK National Non Geographic

0

0

UK National Operator

0.16094

0.97158

UK NGCS SC001

0.03

0

UK NGCS SC002

0.03

0

UK NGCS SC003

0.03

0

UK NGCS SC004

0.03

0.038

UK NGCS SC005

0.03

0

UK NGCS SC006

0.03

0

UK NGCS SC007

0.03

0

UK NGCS SC008

0.03

0

UK NGCS SC009

0.03

0

UK NGCS SC010

0.03

0

UK NGCS SC011

0.03

0

UK NGCS SC012

0.03

0

UK NGCS SC013

0.03

0

UK NGCS SC014

0.03

0

UK NGCS SC015

0.03

0

UK NGCS SC016

0.03

0

UK NGCS SC017

0.03

0

UK NGCS SC018

0.03

0

UK NGCS SC019

0.03

0

UK NGCS SC020

0.03

0

UK NGCS SC021

0.03

0

UK NGCS SC022

0.03

0

UK NGCS SC023

0.03

0

UK NGCS SC024

0.03

0

UK NGCS SC025

0.03

0

UK NGCS SC026

0.03

0

UK NGCS SC027

0.03

0

UK NGCS SC028

0.03

0

UK NGCS SC029

0.03

0

UK NGCS SC030

0.03

0

UK NGCS SC031

0.03

0

UK NGCS SC032

0.03

0

UK NGCS SC033

0.03

0

UK NGCS SC034

0.03

0

UK NGCS SC035

0.03

0

UK NGCS SC036

0.03

0

UK NGCS SC037

0.03

0

UK NGCS SC038

0.03

0

UK NGCS SC039

0.03

0

UK NGCS SC040

0.03

0

UK NGCS SC041

0.03

0

UK NGCS SC042

0.03

0

UK NGCS SC043

0.03

0

UK NGCS SC044

0.03

0

UK NGCS SC045

0.03

0

UK NGCS SC046

0.03

0

UK NGCS SC047

0.03

0

UK NGCS SC048

0.03

0

UK NGCS SC049

0.03

0

UK NGCS SC050

0.03

0

UK NGCS SC051

0.03

0

UK NGCS SC052

0.03

0

UK NGCS SC053

0.03

0

UK NGCS SC054

0.03

0

UK NGCS SC055

0.03

0

UK NGCS SC056

0.03

0

UK NGCS SC057

0.03

0

UK NGCS SC058

0.03

0

UK NGCS SC059

0.03

0

UK NGCS SC060

0.03

0

UK NGCS SC061

0.03

0

UK NGCS SC062

0.03

0

UK NGCS SC063

0.03

0

UK NGCS SC064

0.03

0

UK NGCS SC065

0.03

0

UK NGCS SC066

0.03

0

UK NGCS SC067

0.03

0

UK NGCS SC068

0.03

0

UK NGCS SC069

0.03

0

UK NGCS SC070

0.03

0

UK NGCS SC071

0.03

0

UK NGCS SC072

0.03

0

UK NGCS SC073

0.03

0

UK NGCS SC074

0.03

0

UK NGCS SC075

0.03

0

UK NGCS SC076

0.03

0

UK NGCS SC077

0.03

0

UK NGCS SC078

0.03

0

UK NGCS SC079

0.03

0

UK NGCS SC080

0.03

0

UK Pagers & Voice Messaging

0.00559

0

UK Personal Numbering D

0.12064

0

UK Personal Numbering e

0.03016

0

UK Personal Numbering F

0.27859

0

UK Personal Numbering j

0.30199

0

UK Personal Numbering k

0.36946

0

UK Personal Numbering pn1

0.22282

0

UK Personal Numbering pn10

0.43342

0

UK Personal Numbering pn11

0.45955

0

UK Personal Numbering pn12

0.33163

0

UK Personal Numbering pn13

0.48425

0

UK Personal Numbering pn14

0.36348

0

UK Personal Numbering pn15

0.15353

0

UK Personal Numbering pn16

0.16627

0

UK Personal Numbering pn17

0.17901

0

UK Personal Numbering pn18

0.19175

0

UK Personal Numbering pn19

0.11544

0

UK Personal Numbering pn2

0.61776

0

UK Personal Numbering pn20

0.29341

0

UK Personal Numbering pn21

0.51129

0

UK Personal Numbering pn22

0.04693

0

UK Personal Numbering pn3

0.58682

0

UK Personal Numbering pn4

0.31889

0

UK Personal Numbering pn5

0.20449

0

UK Personal Numbering pn6

0.24258

0

UK Personal Numbering pn7

0.01378

0.85176

UK Personal Numbering pn8

0.24232

0

UK Personal Numbering pn9

0.28717

0

UK Premium Rate g6

0.09646

0

UK Special Services g21

0.0143

0

UK Timeline

0.00962

0.18083

UK Wi Fi Services 1

0.05265

0

UK Wi Fi Services 10

0.01235

0

UK Wi Fi Services 12

0.08294

0

UK Wi Fi Services 2

0.05213

0

UK Wi Fi Services 3

0.04394

0

UK Wi Fi Services 4

0.05213

0

UK Wi Fi Services 5

0.05265

0

UK Wi Fi Services 6

0.05213

0

UK Wi Fi Services 8

0.043

0

UK Wi Fi Services 9

0.16159

0

Ukraine

0.1469

0

Ukraine Mobile

0.26182

0

United Arab Emirates

0.26572

0

Uruguay

0.08554

0

Uruguay Mobile

0.29978

0

US Virgin Islands

0.03328

0

USA

0.05902

0

USA Hawaii

0.05902

0

Uzbekistan

0.11154

0

Uzbekistan Mobile

0.11024

0

Vanuatu

0.63622

0

Venezuela

0.04641

0

Venezuela Mobile

0.41002

0

Vietnam

0.06292

0

Wallis & Futuna

1.26334

0

Western Samoa

0.72254

0

Yemen

0.23556

0

Yemen Mobile

0.23972

0

Zambia

0.10894

0

Zambia Mobile

0.46215

0

Zimbabwe

0.35841

0

Zimbabwe Mobile

0.6942

0

 

5.3

Charge

Cost

Paper Billing (Per Month Charge)

£10.00

Abortive Visit

£130.00

Out of minimum term ceasing service charge

£10.00

Failed Single number port charge (customer fault)

£15.00

Failed multiple number port charge (customer fault)

As set out on port order form

Within minimum term ceasing service charge

(Rental charge X number of months remaining) + £10.00

 

5.4 Changes to service

Portal changes can be made by customer instantly, where service requires backend changes such as changes to SBC’s or permitted IP rules then Catalyst AMC aim to make these changes within 48 hours.

5.5

Free call bundle types are specified on the order form

Free Calls to UK 01, 02 and 03 number + UK Mobiles

Catalyst AMC monitors all SIP-Trunking usage and any qualifying end-point must not exceed 2000 minutes per channel per month – the Fair Usage Limit. Catalyst AMC reserves the right to disconnect any end-point where usage is deemed illegitimate or excessive in terms of standard use and in line with the Fair Usage Policy. The total number of calls per channel from an endpoint shall not exceed 2,000 minutes per month to 01, 02, 03 number or a UK mobile number (country code UKN, city code starting FM). Should any endpoint exceed this amount in any month, the customer will be notified of the breach and given an opportunity to increase the number of channels to incorporate the additional minutes. If this is opportunity is not taken, Catalyst AMC reserve the right to charge a per minute price for the total volume of calls generated from that endpoint according to the standard, or existing IP rate card associated with the account. Once an end-point is live, this special pricing is offered until the end-point is ceased. The contractual period of notice will be given prior to any withdrawal. The offer will be subject to a 3 year commitment where early termination clauses will apply: Customers will be billed their current channel rental charges for each month up to the end of the term if they cease an endpoint within the 3 year term. Catalyst AMC reserves the right to claim back the discounts provided if the number of channels on an endpoint reduces to less than 50% of the maximum number of channels on that endpoint over the term.

5.6 SIP Trunk Designs

Single Site

This design offers a single site connected to a single Gamma SBC HA Cluster. The connection to the Gamma network may be DSL, Ethernet or a Private connection. 

Single Site Configuration Summary

Parameter

Description

Customer Endpoint

Single customer IP address

Channel Limit

Minimum 2 channels , No upper Limit

Call Admission control

Channel limit shared between incoming and outgoing calls

Access

Public or Private

CPS Limit

2 CPS

SBC Gateway

Single Gamma SBC HA Cluster

DDI’s

Multiple ranges

Codecs & Packetisation

G.711 a-law or G729 at  10 ms or 20ms

Provisioning SLA

Automatic and immediate

Availability SLA

99.95%

Enhanced build

This design offers a single site connected to geographically diverse Gamma SBC HA Clusters i.e. SBC pairs A & B. The connection to the Gamma network may be DSL, Ethernet or a Private connection. This solution offers Gamma connection resilience but no site resilience.

Enhanced Build Site Configuration Summary

Parameter

Description

Customer Endpoint

Single customer IP address

Channel Limit

Minimum 2 channels , No upper Limit

Call Admission control

Channel limit shared between incoming and outgoing calls

Access

Public

CPS Limit

2 CPS

SBC Gateway

2 Geographically diverse SBC HA Clusters

DDI’s

Multiple ranges

Codecs & Packetisation

G.711 a-law or G729 at  10 ms or 20ms

Provisioning SLA

Automatic and immediate (24 hour delay 5 days after order)

Availability SLA

99.95%

 

 

Active Standby

This design offers dual endpoints in active / standby mode working off geographically diverse Gamma SBC HA Clusters i.e. SBC pairs A & B.  For this configuration, all traffic will route to the primary endpoint A.  In the event of failure all calls will route to the secondary endpoint. Active-Standby configurations do not support an active and a standby connection on the same SBC.

Standby Site

 

 

 

Active Standby Configuration Summary

Parameter

Description

Customer Endpoints

2x customer IP addresses on same site or different sites

Channel Limit

Minimum 2 channels , No upper Limit

Call Admission control

Channel limit shared between incoming and outgoing calls 
Theoretical channel maximum = 200% of channel allocation

Fail over

100% of channel allocation in fail over scenario

Access

Public or Private

CPS Limit

5 CPS

SBC Gateway

2 Geographically diverse HA Clusters

DDI’s

Same DDI ranges shared across both endpoints

Codecs & Packetisation

G.711 a-law or G729 at  10 ms or 20ms

Provisioning SLA

10 day lead time

Availability SLA

99.99%

Resilience+

The Resilience+ account is designed to offer two SIP endpoint connections where each endpoint is active to selected DDI’s whilst standby resilience is provided by the other endpoint. Resilience+ accounts offer dual live sites with dual fail over options.

Active Standby Configuration Summary

Parameter

Description

Customer Endpoints

2x customer IP addresses on same site or different sites

Channel Limit

Minimum 2 channels , No upper Limit

Call Admission control

Channel limit shared between incoming and outgoing calls  
Theoretical channel maximum = 200% of channel allocation

Fail over

100% of channel allocation in fail over scenario

Access

Public or Private

CPS Limit

5 CPS

SBC Gateway

2 Geographically diverse HA Clusters

DDI’s

Same DDI ranges shared across both endpoints

Codecs & Packetisation

G.711 a-law or G729 at  10 ms or 20ms

Provisioning SLA

10 day lead time

Availability SLA

99.99%

 

Load Share

This design offers dual endpoints in a load-share mode working off geographically diverse Gamma SBC HA Clusters i.e. SBC pairs A & B.  For this configuration, traffic will be shared using a load share algorithm to ensure equal distribution between endpoints over a period.

 

Load Share Configuration Summary

Parameter

Description

Customer Endpoints

2x customer IP addresses on same site or different sites

Channel Limit

Minimum 2 channels , No upper Limit

Call Admission control

Channel limit shared between incoming and outgoing calls 
Theoretical channel maximum = 100% of channel allocation

Fail over

50% of channel allocation in fail over scenario

Access

Public or Private

CPS Limit

5 CPS

SBC Gateway

2 Geographically diverse HA Clusters

DDI’s

Same DDI ranges shared across both endpoints

Codecs & Packetisation

G.711 a-law or G729 at  10 ms or 20ms

Provisioning SLA

10 day lead time

Availability SLA

99.99%

Contact us

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